Donna Miller
Surrey,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Systematic administrative assistant with successful experience in fast-paced office setting. Hardworking team player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional.
Overview
38
38
years of professional experience
Work History
Logistics Coordinator
Paige Logistics
04.2024 - Current
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Registered vendors and customers on database to maintain updated roster.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Implemented systems and procedures for accurate data collection and reporting.
Administration Clerk
EB Horsman & Son Distribution Centre
01.2022 - 04.2024
- MS Office, Fresh Desk, Prophet 21 and Latitude software systems.
- Created professional memos, letters and marketing copy to support business objectives and growth.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Interacted with customers, CSMs and Head Office staff by phone, email or in-person to provide information.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Enhanced communication within department by establishing centralized email system.
- Established and maintained standard office procedures to achieve demanding targets.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained extensive inventory discrepancy reports for incomplete, damaged and over shipments.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Reviewed order data to verify transactions and shipping dates.
- Provided branch support for inventory reconciliation.
- Received and routed business correspondence to correct departments and staff members.
Assistant Manager - Art Instructor
Steveston Art Studio
10.2021 - 01.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Prepared and gathered materials for detailed lesson plans.
- Developed lesson plans surrounding various types of art, history and culture.
- Instructed art classes for children and adults.
- Planned and hosted art parties and events.
- Maintained front window displays.
- Met with parents to resolve conflicting educational priorities and issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
PT Administrative Assistant
Realtor, Sotheby's International Realty
01.1998 - 09.2022
- Maintained efficient office operations by handling all tasks and administrative functions, including open houses and showings.
- Coordinated appointments to show marketed properties.
- Kept contacts organized with Paragon System for correspondence and promotions.
- Handled client correspondence and tracked records to foster office efficiency.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
Desktop Publishing Specialist
Canadian Ceramic Wholesalers Ltd.
01.1986 - 12.1997
- Performed design, layout, and typesetting of publications, office forms and various other projects to optimize designs and production strategies.
- Satisfied project requirements and customer demands by creating high-quality layouts for manuals, newsletters, posters and brochures.
- Converted various types of files for printing or for Internet using computer software.
- Checked preliminary and final proofs for errors and made necessary corrections.
Education
High School Diploma -
Seaquam Secondary
Delta, BCCertificate - Veterinary Assistant
South Surrey Continuing Education
Semiahmoo Secondary School06.2005
Skills
- Microsoft and Mac Platforms
- Analytical Skills
- Multitasking Abilities
- Customer Service
- Project Implementation
- Scheduling
- Inventory Reconciliation
- Event Planning
Additional Information
Active in the Arts community. Enjoy the outdoors; gardening and gathering. Continually adding to my education in many fields of interest by taking courses and workshops.
Timeline
Logistics Coordinator
Paige Logistics
04.2024 - Current
Administration Clerk
EB Horsman & Son Distribution Centre
01.2022 - 04.2024
Assistant Manager - Art Instructor
Steveston Art Studio
10.2021 - 01.2022
PT Administrative Assistant
Realtor, Sotheby's International Realty
01.1998 - 09.2022
Desktop Publishing Specialist
Canadian Ceramic Wholesalers Ltd.
01.1986 - 12.1997
High School Diploma -
Seaquam Secondary
Certificate - Veterinary Assistant
South Surrey Continuing Education
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