Overview
Work History
Education
Languages
Timeline
StoreManager
Donna McCrady

Donna McCrady

Brooks,AB

Overview

18
18
years of professional experience

Work History

Certified Senior Sales Associate

7eleven
09.2017 - 02.2020
  • Increased overall sales by consistently achieving and exceeding performance targets.
  • Developed strong client relationships through excellent customer service and product knowledge.
  • Assisted in training new hires, sharing best practices for effective selling techniques and outstanding customer service.
  • Supported store operations by ensuring compliance with company policies, maintaining visual merchandising standards, and assisting with inventory control procedures.
  • Implemented loyalty programs that increased repeat business from existing clientele while attracting new customers as well.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services during night shifts.
  • Assisted in inventory management by restocking shelves and organizing merchandise displays throughout the shift.
  • Improved store cleanliness by performing routine maintenance tasks such as sweeping, mopping, and wiping down surfaces during slow periods.
  • Managed cash register operations accurately, balancing drawers at the end of each shift with minimal discrepancies.
  • Operated lottery terminal to issue, check and redeem tickets.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Full-time Night Cashier

Red Basket
05.2016 - 09.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash handling services during night shifts.
  • Ensured store security by adhering to company policies and procedures, maintaining a safe environment for customers and staff.
  • Assisted in inventory management by restocking shelves and organizing merchandise displays throughout the shift.
  • Streamlined checkout process with effective communication skills and attention to detail, reducing wait times for customers.
  • Improved store cleanliness by performing routine maintenance tasks such as sweeping, mopping, and wiping down surfaces during slow periods.
  • Managed cash register operations accurately, balancing drawers at the end of each shift with minimal discrepancies.
  • Operated lottery terminal to issue, check and redeem tickets.
  • Operated cash register to record transactions accurately and efficiently.
  • Improved bakery efficiency by effectively utilizing time management and multitasking skills during the night shift.
  • Ensured customer satisfaction with freshly baked goods prepared for early morning sales.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines and regulations.

Certified Senior Sales Associate

7eleven
08.2012 - 05.2016
  • Developed strong client relationships through excellent customer service and product knowledge.
  • Increased overall sales by consistently achieving and exceeding performance targets.
  • Supported store operations by ensuring compliance with company policies, maintaining visual merchandising standards, and assisting with inventory control procedures.
  • Implemented loyalty programs that increased repeat business from existing clientele while attracting new customers as well.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Improved bakery efficiency by effectively utilizing time management and multitasking skills during the night shift.
  • Enhanced workplace cleanliness by meticulously sanitizing surfaces and high-touch areas.

Loss Prevention Security Officer

Garda Security / P W M Security
11.2010 - 07.2012
  • Reduced instances of theft by conducting thorough security patrols and surveillance monitoring.
  • Enhanced store safety by identifying potential hazards and addressing them promptly.
  • Collaborated with management to develop and implement effective loss prevention strategies.
  • Supported local law enforcement by providing detailed reports of incidents and cooperating in investigations when necessary.
  • Enhanced security by conducting thorough and consistent patrols of the property.
  • Reduced incidents of theft or vandalism by maintaining a strong presence during night shifts.
  • Maintained accurate logs of nightly activities for review by management and fellow security staff members.
  • Facilitated smooth operations of the rail yard by coordinating closely with dispatchers, engineers, and other essential personnel.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.

Certified Senior Sales Associate

7eleven
10.2001 - 10.2010
  • Increased overall sales by consistently achieving and exceeding performance targets.
  • Developed strong client relationships through excellent customer service and product knowledge.
  • Improved store sales ranking within the district by effectively implementing sales strategies.
  • Led team to achieve highest average transaction value in the region through upselling and cross-selling techniques.
  • Assisted in training new hires, sharing best practices for effective selling techniques and outstanding customer service.
  • Supported store operations by ensuring compliance with company policies, maintaining visual merchandising standards, and assisting with inventory control procedures.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promoted products and services using upselling and other sales strategies.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Enhanced kitchen efficiency by maintaining a clean and organized work area.
  • Ensured food safety standards were met by properly storing and handling raw chicken products.
  • Reduced food waste by accurately portioning ingredients and implementing proper storage methods for unused products.
  • Maintained consistency in taste and presentation by adhering to established recipes and plating guidelines.
  • Assisted with inventory management, ensuring adequate stock levels for all necessary ingredients and supplies.
  • Supported staff training initiatives, sharing expertise on best practices for chicken preparation with new hires.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Ran errands to support daily needs of management.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Grade 12 Diploma -

Geraldton Composite Highschool
Geraldton, ON
01.1990

Languages

English

Timeline

Certified Senior Sales Associate

7eleven
09.2017 - 02.2020

Full-time Night Cashier

Red Basket
05.2016 - 09.2017

Certified Senior Sales Associate

7eleven
08.2012 - 05.2016

Loss Prevention Security Officer

Garda Security / P W M Security
11.2010 - 07.2012

Certified Senior Sales Associate

7eleven
10.2001 - 10.2010

Grade 12 Diploma -

Geraldton Composite Highschool

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Donna McCrady