Summary
Overview
Work History
Skills
Languages
Certification
Timeline
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Donna McConnell

Saskatoon,Canada

Summary

Dynamic Assisted Living Manager with a proven track record at Ilarion Residence, excelling in care planning and staff management. Enhanced resident satisfaction through personalized care plans and reduced turnover by fostering team cohesion. Skilled in problem-solving and effective communication, ensuring high-quality patient care in a fast-paced environment.

Overview

1
1
Certification

Work History

Assisted Living Manager

Ilarion Residence
  • Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
  • Led, directed and motivated others to innovate and excel.
  • Recruited hired, and trained dedicated staff members who were committed to providing exceptional resident care.
  • Worked in fast-paced environment with competing demands for time and attention.
  • Boosted staff efficiency via continuous training and mentoring.
  • Promoted a safe living environment by conducting regular safety inspections and implementing emergency preparedness plans.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed each resident''s unique needs.
  • Reduced employee turnover rates through effective leadership strategies that fostered team cohesion and job satisfaction among staff members.
  • Managed staff scheduling to ensure adequate coverage while maintaining efficiency in labor costs.
  • Facilitated regular team meetings to promote collaboration, address concerns, and share best practices among staff members.
  • Streamlined administrative processes by integrating electronic health record systems and updating documentation procedures.
  • Maintained open lines of communication between management, staff, residents, and family members for optimal service delivery.
  • Evaluated resident feedback regularly to identify opportunities for improvement within the facility''s offerings.
  • Oversaw daily operations, ensuring smooth workflow among departments in the assisted living community.
  • Developed strong relationships with residents'' families, addressing their concerns promptly and providing updates on their loved ones'' wellbeing.
  • Improved resident satisfaction by implementing personalized care plans and coordinating with staff to ensure consistent delivery of services.
  • Created a welcoming atmosphere in the facility by overseeing aesthetic improvements and maintaining cleanliness standards throughout common areas.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Skills

  • Dementia care
  • End-of-life care
  • Care planning
  • Nutrition
  • Resident assessment
  • First aid and CPR
  • Attention to detail
  • Time management
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Excellent communication
  • Reliability
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Active listening
  • Patient safety
  • Verbal and written communication
  • Decision-making
  • Patient care assessment
  • Certified in CPR/AED
  • Training and mentoring
  • Employee supervision
  • Medication dispensing
  • Self motivation
  • Task prioritization
  • CPR/AED
  • Problem identification
  • Professionalism
  • Employee recruitment and hiring
  • Staff management
  • Schedule management
  • Patient advocacy
  • Employee performance evaluations
  • Multidisciplinary team collaboration
  • Employee work scheduling
  • Staff supervision
  • Time management abilities
  • Continuous improvement
  • Inventory management
  • Medical clinical procedures
  • Drug inventory management
  • Patient relations
  • Performance monitoring
  • Process implementation
  • Staff scheduling
  • Employee training program
  • Performance evaluation
  • Records management
  • Records maintenance
  • Process improvement
  • Inventory and restocking

Languages

English
Full Professional

Certification

OH&S 1and2

Work safe

First aide

AED

Dementia Training

Medication Training

Timeline

Assisted Living Manager

Ilarion Residence

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Donna McConnell