Donna McBride
Coquitlam,BC
Summary
Highly motivated business professional with over 20 years of experience providing high-level support to a range of business functions. Proficient in client services, project coordinating and data management. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Set Decorator
Front Street Productions
04.2014 - 07.2023
- Breakdown script, plan and budget for set decoration needs
- Liaised with vendors and suppliers to procure decorative materials.
- Organized and attended meetings to discuss project status and brief new projects.
- Manage crew of 8-20 individuals: schedule, train, and oversee productivity
- Coordinate and schedule with internal and external stakeholders to actualize sets
- Produce final reports and budget.
Surface Weather Observer
NavCanada
03.2013 - 10.2014
- Observed, measured, and recorded hourly weather conditions, 10 hours/day.
- Reported hourly data by fax to Air Traffic Manager.
Rural Community Project Coordinator
Fraser Valley Regional District, Area B
01.2005 - 08.2014
- Initiated rural community projects through meetings and workshops to collect project interest and develop plans and budgets.
- Projects included: 6-month Bear Aware Community Education Program, 3 day BC150 celebration, 5 km wilderness trail, and, numerous health and fitness programs.
- Successfully obtained grants and in-kind donations to support projects.
- Recruited volunteers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Produced final budget reports with analysis of project performance data to identify areas of improvement.
Customer Service Representative
BC Public Service
01.2007 - 01.2013
- Delivered Provincial programs (driver licensing, medical insurance, property tax, etc) to front-counter citizens;
- Updated provincial databases with client transactions;
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed payments with cash and POS, and reconciled daily transactions;
- Served as First Aid Attendant Level 1
- Instigated and managed staff recognition program to celebrate life events.
Shift Manager
Gateway Casinos
03.1995 - 08.2004
- Maintained expert knowledge of all table games and slot machines.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Scheduled 150 unionized staff with varying skills and classifications to establish adequate coverage during peak business hours.
- Trained and served as First Aid Attendant level 3
- Served as OHS Management Representative, conducted risk assessments and contributed to updated policies.
High Limit Dealer
Carnival's Crystal Palace
10.1989 - 08.1994
- Master level croupier skills - Blackjack, Roulette, and Baccarat.
- Commended for service excellence and regularly assigned to high-limit games.
- Maintained fast, graceful game pace with efficient accuracy.
- Inspected cards and gaming equipment to ensure proper functioning and good working order.
- Collaborated with supervisor to troubleshoot difficult personalities and/or illegal activity.
Education
Associate of Arts - Sociology
Thompson River University
Kamloops, BC04.1988
Skills
Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of team
- Detail-oriented and able to handle multiple tasks simultaneously
- Lifelong learner with problem-solving aptitude
- Human resource experience with exceptional supervisory know-how
- Excellent with logistics and scheduling
- Adaptable and Flexible
- Professional Demeanor
- Computer proficient with typing speed of 60wpm
Certification
- Occupational First Aid
- OHS for Managers
- OHS for Workers
- Project Coordinating
- Professional Communications
- Supervising Unionized Workplaces
- WHIMS
- Serving It Right/Selling It Right
Hobbies
Avid fine arts painter - acrylics and oils.
Fitness enthusiast - enjoy hiking, yoga and strength training.
Timeline
Set Decorator
Front Street Productions
04.2014 - 07.2023
Surface Weather Observer
NavCanada
03.2013 - 10.2014
Customer Service Representative
BC Public Service
01.2007 - 01.2013
Rural Community Project Coordinator
Fraser Valley Regional District, Area B
01.2005 - 08.2014
Shift Manager
Gateway Casinos
03.1995 - 08.2004
High Limit Dealer
Carnival's Crystal Palace
10.1989 - 08.1994
Associate of Arts - Sociology
Thompson River University
- Occupational First Aid
- OHS for Managers
- OHS for Workers
- Project Coordinating
- Professional Communications
- Supervising Unionized Workplaces
- WHIMS
- Serving It Right/Selling It Right
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