Job Search Status
Open to workDesired start date: Flexible
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridLocation: Regina, SKMoose Jaw, SKFort Qu'Appelle, SKBalcarres, SKBethune, SK
Open to relocation: Yes
Open To Work
DONNA-MARIE SCHIEBELBEIN
Administrative support
FORT QU'APPELLE,Canada
Work Preference
Summary
Dynamic office professional with proven combined ability most recently at S3 Power Pin, excelling in customer service and administrative support for Territory Sales and Production. Skilled in MS OFFICE365 and relationship building. Streamlining operations and enhancing efficiency, consistently delivering high-quality results while maintaining meticulous attention to detail. Adept at resolving client issues and foster positive interactions that drive satisfactions.
Work History
Administrative Sales Assistant
S3 Group POWER PIN
Fort Qu’Appelle, Canada
05.2025 - 02.2026
- To work directly with customers for inquiries, sales, service, and warranty trouble shoot technical problems with customers and provide administrative support to the sales team, including data entry, report generation, and expense tracking.
- Generate precise and detailed sales quotes using Quick Books within 24 hours to ensure quick customer response.
- Process and follow up on sales order entries and warranty claims, ensuring updates to existing orders are completed within two business days.
- Develop customer delivery schedules that improve on-time delivery rates by at least 10% quarterly. Follow up on all Open Orders utilizing backlog report.
- Manage forecasts, quoting, order processes, and product returns with a goal to reduce errors by 15% annually.
- Research and generate at least 5 - 10 new customer leads and contacts per month to expand the customer base.
- Communicate effectively by speaking, listening, and writing clearly, ensuring responses to customer inquiries within one business day.
- Attend trade shows and industry conferences annually to stay updated on industry trends and network with potential clients.
- Participate in Marketing and Production Meetings
- Assisted sales team with administrative tasks and customer inquiries.
- Managed scheduling and coordinated meetings for sales representatives.
- Processed sales orders and maintained accurate records in the CRM system.
- Conducted follow-up calls with customers after completion of sale transactions.
- Created and maintained a filing system for all customer records and documents.
- Researched competitive pricing information in order to set prices that are both profitable and competitive.
- Responded to customer complaints regarding billing issues or service quality in a timely manner.
- Generated weekly sales activity reports for review by senior management.
- Processed purchase orders received from customers according to established procedures.
- Maintained updated contact lists of customers and prospects in the CRM database.
Front Office Management
CSR GRAIN - CARGILL LTD
Balcarres, Canada
04.2024 - 02.2025
- Provided Front Office Management and support to various departments to ensure efficient customer satisfaction regarding various transactions and concerns. We served up to 50 trucks per day to a maximum of 1600 metric ton of commodity.
- Maintained customer accounts, used various program platforms to streamline operations and enhance efficiencies through meticulous scheduling and effective communication.
- Preparation of complex payments, Preparation of billing cycle, invoices, statements.
- Kept up a well-stocked supplies inventory.
- Managed all incoming and Customer service-related communications handled anywhere from 35 - 65 calls daily in a friendly efficient manner as well as facilitating the mass number of email that came in daily up to 150 sorting filtering and prioritizing.
- Prepared weekly departmental reporting to the team.
- Held weekly briefings to implement any scheduling needs changes as production team updates on capacity for commodity needs.
- Prepared and delivered weekly delivery schedule to the team.
- Navigated through various software platforms including SAP, POWER BI, SALES Force.
- Navigated SAP Basis administration tasks in S/4HANA, Enterprise Portal.
General Office Clerk/Dispatch
TST CF EXPRESS
Regina, Canada
11.2020 - 09.2022
- Managed all coordination of the freight office, answered and managed incoming calls, assisting customers dropping off freight, assigning pick-ups and routes to driver.
- Organized 7 - 10 drivers' daily routes and shifting priorities if drivers were sick or absent and managing the delivery service of freight they were scheduled, imaging PODs BOLS, Short Billing, managing all OS&Ds. Scheduling, CBSA for cross border crossing shipments.
- Managed Line-haul - Outbound Drivers setting up their runs, making sure they have all their running orders and meeting deadlines. Various other duties as assigned.
- Provided fast friendly efficient customer service over the phone and in person.
- Navigated through and performed data entry functions in AS400, Samara, Google Maps, MS Outlook and Excel.
CSR Reservations Agent/CAR WASH CLERK
REGINA SK
Regina, Canada
04.2017 - 11.2020
- Customer service – Provided fast friendly efficient and accurate. Update customer data and follow up using CRM TOOL. Making queries, sourcing solutions and utilizing resources to improve customer satisfaction.
- Served up to 80 - 120 on super busy days during shift for 8 bay timed car wash. As well as multitasking between car wash customers who came first and then uhaul customers. Customers for uhaul varied as inventory for equipment needs became available. We were a smaller rental depot.
- Peak times served up to 30 rentals pick up and drop offs.
- Always kept wash bay areas clean and operational, assisted customers when they needed help, finalized wash bay transactions using a POS System.
- Washed, dried and folded towels for the complimentary towel service program.
- Maintained equipment.
- Dispatch/Reservations - Created reservations over the phone and in person using computerized reservation system.
Education
Certificate - Office Education
SIAST PALLISER CAMPUS
Moose Jaw, SKMedical Terminology Certificate -
St. John Ambulance
Regina, SKSkills
- Administrative skills
- General accounting
- Accounts Receivable
- Bank reconciliations
- Billing’s, Invoicing, Statements
- Accounts Payable
- Payroll
- Expense reporting
- Supply ordering
- Reporting
- Independent work
- Adaptability
- Strong work ethic
- Google Suite
- MS Office 365
- Excel
- Zoom
- MS TEAMS
- DocuSign
- SAP Prod 4/5
- Crystal Reports
- AS400
- Samsara
- Tronia
- Sharepoint
- MMC
- Quick Books
- MAX
- Sales Force
- Map My Customers
- Professionalism
- Confidentiality
- Good judgement
- Conflict resolution
- Feedback skills
- Organization
- Resourcefulness
- Multitasking
- Attention to detail
- Follow through
Timeline
Administrative Sales Assistant
S3 Group POWER PIN
05.2025 - 02.2026
Front Office Management
CSR GRAIN - CARGILL LTD
04.2024 - 02.2025
General Office Clerk/Dispatch
TST CF EXPRESS
11.2020 - 09.2022
CSR Reservations Agent/CAR WASH CLERK
REGINA SK
04.2017 - 11.2020
Certificate - Office Education
SIAST PALLISER CAMPUS
Medical Terminology Certificate -
St. John Ambulance