Donna Maestas
Thousand Oaks
Summary
Results-driven professional with expertise in customer service and conflict resolution. Skilled in managing daily operations, fostering a team-oriented environment, and implementing effective staff scheduling to enhance productivity and satisfaction.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Ely
07.2024 - 01.2026
- Supervised team during high-volume shifts, ensuring efficient operations and customer service.
- Trained new employees on operational procedures and customer service standards.
- Coordinated staff scheduling to maintain optimal coverage during peak hours.
- Addressed customer concerns, promptly resolving issues to enhance satisfaction.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Trained and motivated employees to enhance skills and improve service quality.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted general manager with operations game plan and company initiatives implementation.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Fostered a team-oriented environment to increase morale and productivity.
- Handled emergency situations with composure and in accordance with company guidelines.
- Utilized POS systems efficiently for order processing and inventory management.
- Counted and balanced registers.
Education
High School Diploma -
Rio Salado
AZ01-2004
Skills
- Staff scheduling
- Employee training
- Operational efficiency
- Inventory management
- Customer satisfaction
- Conflict resolution
- Team leadership
Certification
- RADT
Timeline
Shift Leader
Loves Travel Stop
07.2024 - 01.2026
High School Diploma -
Rio Salado