DONNA-MAE MANOJO
Toronto,Canada
Summary
Dedicated international student pursuing a Global Business Management diploma at Fleming College Toronto, with a career objective focused on contributing to organizational growth while honing technical and soft skills. With a proven track record encompassing 3 years of experience as an Assistant Manager in fast-food establishments, along with 5 years in various managerial roles and 3 years in customer service, demonstrates leadership abilities. Notably, demonstrated a proactive approach and solution-oriented mindset leading to rapid promotion within a 9-month period. Excels in motivating teams to achieve exceptional results, while prioritizing quality standards and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail and Wholesale Trade Supervisor
GRYFE’S
09.2024 - Current
- Manage inventory by tracking stock daily, reducing waste by 15% through improved forecasting, and ensuring 100% order accuracy with quality control checks
- Supervise and coach a team of 15+ employees, ensuring performance goals are met and compliance with health and safety training within 30 days of hiring
- Maintain a 4.8/5 customer satisfaction rating by delivering excellent service, resolving complaints within 24 hours, and increasing repeat business by 25%
Customer Service Associate / Cashier
Tim Hortons
02.2024 - 05.2024
- Welcoming customers with a friendly attitude and efficiently take their orders in-person or via drive-thru, as well as providing detailed menu information and handle cash transactions accurately
- Maintaining a clean workspace, collaborate with team members for smooth operations, address customer complaints promptly, and following company policies for food safety and sanitation
Branch Manager
STATUS Hair Salon
05.2015 - 02.2018
- Supervised a team of 8+ salon staff, overseeing daily operations, scheduling, and ensuring customer satisfaction
- Executed marketing campaigns resulting in a 20% increase in client retention and a 15% growth in revenue
Assistant Manager
The Sentosa Resort & Spa
04.2011 - 10.2012
- Managed 5 departments within the resort, including guest services, housekeeping, and food and beverage, ensuring seamless operations
- Coordinated training programs for 30+ staff members, leading to a 25% improvement in service quality and guest satisfaction scores
Assistant Manager
BenFris Investment Pte. Ltd. (SUBWAY)
12.2008 - 03.2011
- Oversaw day-to-day operations of a Subway franchise, managing inventory, supervising staff, and ensuring compliance, resulting in a 10% increase in profitability
- Executed marketing initiatives that led to a 15% increase in sales and a 20% rise in customer traffic
Education
Global Business Management - Academic Excellent Awardee
Fleming College
Toronto, Ontario04.2025
Bachelor of Science - Major in Marketing
University of the East
10.2002
Skills
- Mentorship Development
- Achievement Focused
- Team Leadership
- Service Excellence
Certification
- Excel Essential Training (Microsoft 365), LinkedIn Learning, ON, 02/04/24
- Word Essential Training (Microsoft 365), LinkedIn Learning, ON, 02/28/24
- Business Law for Managers, LinkedIn Learning, ON, 03/10/24
- WHMIS (Workplace Hazardous Materials Information System), LinkedIn Learning, ON, 02/14/24
- GMP (Good Manufacturing Practice), LinkedIn Learning, ON, 02/14/24
- Work Health and Safety Awareness in 4 Steps (OHSA), LinkedIn Learning, ON, 04/26/24
- IT Security Foundations: Core Concepts, LinkedIn Learning, ON, 05/21/24
- CompTIA Project+(PKO-004) Cert Prep: 1 Project Basics, LinkedIn Learning, ON, 06/03/24
- SAP Financials Essential Training, LinkedIn Learning, ON, 07/11/24
- Six Sigma Foundations, LinkedIn Learning, ON, 07/23/24
- Transition Management for Agile Environments, LinkedIn Learning, ON, 07/25/24
- Introduction to Discipline Agile, LinkedIn Learning, ON, 07/25/24
- Demand and Capacity Management for Operations, LinkedIn Learning, ON, 07/25/24
- Managing Logistics, LinkedIn Learning, ON, 08/01/24
Accomplishments
- Academic Excellence, Winter 2024
- Academic Excellence, Summer 2024
- Academic Excellence, Fall 2024
Timeline
Retail and Wholesale Trade Supervisor
GRYFE’S
09.2024 - Current
Customer Service Associate / Cashier
Tim Hortons
02.2024 - 05.2024
Branch Manager
STATUS Hair Salon
05.2015 - 02.2018
Assistant Manager
The Sentosa Resort & Spa
04.2011 - 10.2012
Assistant Manager
BenFris Investment Pte. Ltd. (SUBWAY)
12.2008 - 03.2011
Bachelor of Science - Major in Marketing
University of the East
- Excel Essential Training (Microsoft 365), LinkedIn Learning, ON, 02/04/24
- Word Essential Training (Microsoft 365), LinkedIn Learning, ON, 02/28/24
- Business Law for Managers, LinkedIn Learning, ON, 03/10/24
- WHMIS (Workplace Hazardous Materials Information System), LinkedIn Learning, ON, 02/14/24
- GMP (Good Manufacturing Practice), LinkedIn Learning, ON, 02/14/24
- Work Health and Safety Awareness in 4 Steps (OHSA), LinkedIn Learning, ON, 04/26/24
- IT Security Foundations: Core Concepts, LinkedIn Learning, ON, 05/21/24
- CompTIA Project+(PKO-004) Cert Prep: 1 Project Basics, LinkedIn Learning, ON, 06/03/24
- SAP Financials Essential Training, LinkedIn Learning, ON, 07/11/24
- Six Sigma Foundations, LinkedIn Learning, ON, 07/23/24
- Transition Management for Agile Environments, LinkedIn Learning, ON, 07/25/24
- Introduction to Discipline Agile, LinkedIn Learning, ON, 07/25/24
- Demand and Capacity Management for Operations, LinkedIn Learning, ON, 07/25/24
- Managing Logistics, LinkedIn Learning, ON, 08/01/24
Global Business Management - Academic Excellent Awardee
Fleming College
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