Donna-Mae Guiang
Scarborough,ON
Summary
To achieve a Corporate Sales Specialist role where I can apply my skills in communication, empathy, and innovative thinking to inspire and support my team, drive business results, and make a positive impact on customers' lives
Overview
5
5
years of professional experience
Work History
CALL CENTER MANAGER
PUSATERI'S FINE FOODS
3 2023 - Current
- Manage and respond to customer calls and inquiries in a timely and professional manner
- Oversee the entry of grocery orders, ensuring accuracy and efficiency
- Coordinate and take catering orders, ensuring seamless execution and customer satisfaction
- Handle invoicing, charging accounts, and financial transactions with precision and attention to detail
- Collaborate with logistics teams to ensure timely and accurate order fulfillment
- Develop and implement daily routines and processes to manage team performance, productivity, and morale
- Provide coaching, training, and feedback to team members to enhance customer service skills and knowledge
- Monitor and analyze key performance indicators (KPIs) to optimize call center operations and customer satisfaction
- Foster a culture of excellence, teamwork, and continuous improvement within the call center team
ECOMMERCE TEAM LEAD
PUSATERI'S FINE FOODS
12.2020 - 03.2023
- Oversee ecommerce grocery order fulfillment from receipt to delivery
- Lead a team of fulfillment specialists
- Coordinate tasks: picking, packing, shipping, and inventory management
- Collaborate with:
- Logistics teams
- Inventory management teams
- Customer service teams - Analyze performance metrics to:
- Identify areas for improvement
- Optimize processes
- Increase productivity
- Reduce errors
- Improve customer experience - Drive business growth and customer satisfaction
PASTRY, CAFÉ, BREAD TEAM LEAD
PUSATERI'S FINE FOODS
12.2019 - 12.2020
- Oversee pastry, cafe, and bread operations, leading team members in producing and presenting high-quality products
- Create displays to drive sales and customer engagement, while maintaining quality, safety, and cost control standards.
Education
New Media Design -
CENTENNIAL COLLEGE
Skills
Customer Service
Merchandising
Team Development
Training
Time Management
Budgeting
Scheduling
RF-Smart
NetSuite
Microsoft software
Timeline
ECOMMERCE TEAM LEAD
PUSATERI'S FINE FOODS
12.2020 - 03.2023
PASTRY, CAFÉ, BREAD TEAM LEAD
PUSATERI'S FINE FOODS
12.2019 - 12.2020
CALL CENTER MANAGER
PUSATERI'S FINE FOODS
3 2023 - Current
New Media Design -
CENTENNIAL COLLEGE
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