Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Donna MacIntosh

Allanburg,Canada

Summary

Responsive team leader with strong customer service and financial backgrounds combined with motivational and encouraging style.

Effective at prioritizing tasks and meeting deadlines.

Well-organized and proactive professional with good communication skills and positive attitude.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.

Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.

Brings positive attitude and commitment to continuous learning and growth.

Experienced in handling numerous projects at once while ensuring accuracy.

Proactive and goal-oriented professional with excellent time management and problem-solving skills.

Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

38
38
years of professional experience

Work History

Cashier Supervisor/DR Shift Manager

Niagara Casinos
03.2019 - Current
  • Resolve customer problems by investigating issues, answering questions and building rapport.
  • Address slot machine issues, including identifying problems, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
  • Verify and adjust employee hours as needed.
  • Adjust employee schedules for time off, overtime, and early leaves to ensure accurate employee pay cheques.
  • Arrange replacements for sick calls.
  • Rectify discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Assist upper management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Enhance customer satisfaction by providing efficient and accurate cash transactions.
  • Handle multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolve customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentor new employees on cashier/banker duties and best practices, improving overall staff performance.
  • Maintain a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Maintain a high level of professionalism in all interactions, setting a positive example for the cashier/banker team and cultivating an environment of respect and trust.

Casino Banker

Niagara Casinos
02.2018 - 03.2019
  • Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy.
  • Reconciled daily summaries of transactions to balance books.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Balance daily financial records by reconciling transaction summaries.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.

Parts Clerk

St Catharines Motorcycle Centre
05.2006 - 07.2018
  • Assisted with daily operation of a busy paced shop/retail store/parts supplier.
  • Assisted in maintaining scheduling accuracy for payroll purposes.
  • Assisted in relacing staff as needed.
  • Scheduling repairs and maintenance.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.

Casino Cashier

Niagara Casinos
06.2017 - 02.2018
  • Counted and verified cash amounts at shift start and balanced funds prior to shift end.
  • Redeemed coins and tokens for cash at customer request. Cashed out employee tips and worked with slot technicians to pay out jackpots.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Checked identifications to verify patrons' information.
  • Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.

Independent Consultant

PartyLite Gifts
08.2000 - 08.2006
  • Ran as an independent business with the support of PartyLite Gifts Ltd in a home-show.
  • Business focussed on the sales of candles and decorating accessories format.

Traffic Coordinator

Vytec Vinyl Siding
01.1991 - 04.1993
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Communicating with customers both local and international and placing orders for vinyl siding and accessories.

Senior Dispatcher

Pitney Bowes
02.1987 - 06.1990
  • Streamlined dispatch processes by implementing efficient routing and communication strategies.
  • Reduced response times for emergency calls with improved dispatch procedures and coordination.
  • Managed a team of dispatchers, ensuring timely and accurate communication between drivers and customers.
  • Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance metrics.
  • Enhanced employee satisfaction by addressing concerns, providing support, and fostering a positive work environment within the dispatch team.

Education

Some College (No Degree) - business management and communication

University of Western Ontario
London, ON

Some College (No Degree) - American Sign Language

George Brown College
Toronto, ON

GED - undefined

George Perry High School
Sarnia, ON
01.1993

Skills

  • Quality control expertise
  • Meticulous attention to detail
  • Team leadership
  • Consultative sales
  • Mentorship in leadership skills
  • Effective problem-solving
  • Proficient in organization techniques
  • Effective communication
  • Dependable and Responsible
  • Effective written communication
  • Detail-oriented record management
  • Strong verbal and non-verbal communication
  • Critical analysis
  • Organization and Time Management

LANGUAGES

English - Full Professional
American Sign Language - Professional Working

Timeline

Cashier Supervisor/DR Shift Manager

Niagara Casinos
03.2019 - Current

Casino Banker

Niagara Casinos
02.2018 - 03.2019

Casino Cashier

Niagara Casinos
06.2017 - 02.2018

Parts Clerk

St Catharines Motorcycle Centre
05.2006 - 07.2018

Independent Consultant

PartyLite Gifts
08.2000 - 08.2006

Traffic Coordinator

Vytec Vinyl Siding
01.1991 - 04.1993

Senior Dispatcher

Pitney Bowes
02.1987 - 06.1990

Some College (No Degree) - American Sign Language

George Brown College

GED - undefined

George Perry High School

Some College (No Degree) - business management and communication

University of Western Ontario
Donna MacIntosh