Donna Lynn
Royal Coachman Fine Dining
BELLEVILLE,ON
1
Certification
19
years of professional experience
Experienced restaurant manager with 18+ years leading busy dining operations, staff scheduling, inventory control, POS use, and guest service. Known for improving table turnover, reducing shortages, and maintaining smooth, high-quality service.
Work History
Restaurant Manager
6 Months- Coordinated daily dining room operations to support smooth guest service and timely table turnover.
- Monitored reservations, waitlists, and seating plans to improve front-of-house flow.
- Trained new team members on service standards, menu knowledge, and POS procedures.
- Assisted with staff scheduling to align coverage with peak dining periods.
- Oversaw inventory checks and restocking to reduce supply shortages during service.
- Resolved guest concerns promptly to maintain high service standards and satisfaction.
- Supported food safety and sanitation compliance across dining and kitchen areas.
- Communicated with kitchen and service teams to ensure accurate order delivery.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Assistant Restaurant General Manager
18 Years 2 Months- Oversaw daily restaurant operations, maintaining service standards, food quality, and guest satisfaction.
- Coordinated front-of-house and kitchen teams to support smooth shift execution and consistent workflow.
- Managed scheduling, staffing coverage, and labor control to align with business needs.
- Monitored inventory, ordering, and vendor relationships to reduce shortages and support readiness.
- Resolved guest concerns and operational issues promptly to protect brand reputation and repeat business.
- Trained and coached supervisors and team members on service procedures, safety, and hospitality expectations.
- Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed staff schedules and maintained adequate coverage for all shifts.
Skills
POS operation
Inventory management
Customer service
Team leadership
Budgeting
Staff supervision
Shift management
Customer engagement
Passion for customer satisfaction
Certification
Food Handlers
Smart Serve
Timeline
Restaurant Manager
Royal Coachman Fine Dining
04.2026 - 10.2026Read More
Assistant Restaurant General Manager
Boston Pizza Belleville
02.2008 - 04.2026Read More