Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

DONNA LINIHAN

Linden,NS

Summary

Knowledgeable Office Administrator with solid foundation in office operations and administration. Successfully managed records and appointment scheduling while ensuring compliance with regulations. Demonstrated proficiency in using electronic health record systems and effective communication skills to enhance personal care and support team collaboration.

Overview

15
15
years of professional experience

Work History

Medical Office Administrator

DR TROY SITLAND
04.2019 - Current
  • Keeps various clinics, surgeries and office running smoothly by organizing with hospital staff and patients.
  • Creating, distributing, recording and filing of medical records.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.

Medical Administrative Assistant

DR ASH MCLELLAN
01.2012 - 10.2017
  • Handled sensitive patient information with discretion, adhering to strict guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Generated reports and logged patient information for reliable records.
  • Greeted patients and provided required paperwork to facilitate services.

Medical Administrative Assistant

DR PETER FEERO
01.2010 - 10.2012
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • (double maternity leave coverage)

Education

Conservation Enforcement Officer - Natural Resources Enforcement Officer

NBCC Chatham
Miramichi, NB
01.1993

Harrison Trimble High School -

Harrison Trimble High School
Moncton, NB
01.1988

Skills

  • Basic Emergency Management
  • Standard first aid
  • Customer service
  • Strong communication skills
  • Teamwork orientation
  • Time management capabilities
  • Office procedures
  • Data entry efficiency
  • Professionalism and discretion
  • Bookkeeping
  • Process implementation
  • Critical thinking
  • Organizational skills
  • Active listening

Awards

  • Outstanding Service and Teamwork, Purolator, 2000
  • Leadership, Hamilton and Carter, 1990

Languages

English
Native or Bilingual

Timeline

Medical Office Administrator

DR TROY SITLAND
04.2019 - Current

Medical Administrative Assistant

DR ASH MCLELLAN
01.2012 - 10.2017

Medical Administrative Assistant

DR PETER FEERO
01.2010 - 10.2012

Conservation Enforcement Officer - Natural Resources Enforcement Officer

NBCC Chatham

Harrison Trimble High School -

Harrison Trimble High School

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DONNA LINIHAN