Donna Leon-Durrer
Reseda
Summary
Reliable employee seeking Service Assurant Agent position. Offering excellent communication and good judgment. Experienced Trace Agent with over 28 years of experience in FedEx. Excellent in resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Dangerous Goods Specialist
FedEx
01.2005 - Current
- Took notes on DG Spill case details, updated DG Administration. Produced reports outlining results of Spill Clean ups.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Directed my coworkers in what is acceptable DG packages that can be accepted over the front counter.
- Maintained up-to-date knowledge of Dangerous Goods practices every 12 months.
Customer Service Agent
FedEx
06.1995 - Current
- Entered customer interaction details in Trace system to track requests, document problems and record solutions offered.
- Educated customers on packaging we offer and the available services to help choose with shipping. Help resolved customer inquiries regarding status information and keep updated
- Addressed customer package discrepancies and concerns.
- Provided primary customer support to managers during the morning sort. Always communicate and assist with address corrections for package deliveries the same day.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Adapted to new applications and maintained knowledge of current technologies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted the New Hire Orientation independently. I provided updates to New Hires asking questions about working at FedEx. I assisted them with Workday, FLC, and uniform ordering.
Education
No Degree - Business Administration And Management
Los Angeles Pierce College
Woodland Hills, CAHigh School Diploma -
Reseda Senior High School
Reseda, CA06.1988
Skills
- Import/export requirements knowledge
- Organization and Time management
- Collaboration
- Customer Service
- Training & Development
- Leadership
- Adaptability
- Overseeing deliveries
- Updating logs
- Data management
Timeline
Dangerous Goods Specialist
FedEx
01.2005 - Current
Customer Service Agent
FedEx
06.1995 - Current
No Degree - Business Administration And Management
Los Angeles Pierce College
High School Diploma -
Reseda Senior High School
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