Donna Knight
Whitby,Canada
Summary
Proven leader and strategic thinker from Dell Technologies, adept in project management and communication. Expertise in driving process improvements and coordinating international teams led to enhanced customer satisfaction and operational efficiency. Achieved significant alignment across business units, showcasing analytical prowess and critical thinking.
Overview
24
24
years of professional experience
Work History
Sales Planner
Dell Technologies
08.2022 - 04.2024
- Analyze, creating Sales territories utilizing data driven sales strategies, optimizing sales performance while growing customer satisfaction
- Analyze sales performance vs market trends, identify opportunities and challenges in different groups
- Developed and implemented sales territory plans that align with business goals and strategies
- (KPI’s)
- Allocate sales resources and targets to each territory based on their potential and historical performance
- Monitor and evaluate the effectiveness of sales territory plans and adjusted as needed
- Collaborate with sales leaders to provide feedback and support to help territory growth
Sales Operations
Dell Technologies
06.2014 - 07.2022
- In this role worked closely with Sales HR, Finance Controller analyzing Head Count Alignment vs Operational Costs (Opex), Goal – Stay within operating budget
- Managed the approval process for Sales Head Count requisition requests
- Tracked Head Count Waterfall movement to ensure OPEX was on track
- Handled New Hire Sales Rep ID creation / management / tool onboarding
- Escalation Point of Contact new Account creations, ensuring new accounts were created correctly
Program Manager
Dell Technologies
02.2007 - 05.2014
- Effectively monitored and coordinated international teams to facilitate delivery of consistent standards for Global Corporate Accounts
- Planned, evaluated, and controlled client services global operations and strategies
- Single point of contact between internal and external customers
- Anticipate and quickly respond to emerging issues; Analyze data to optimize prioritization and execution, implement customer focused solutions
- Partner with cross-functional teams, utilizing PM tools and methodologies
- Ensure alignment across various business units, drive a holistic customer experience while aligning business goals and customers insights
- Accountable for more than 70 Multinational accounts
- Supported customer’s needs and expectations, implemented customer-based solutions and reports
Supply Chain Analyst
Dell Technologies
02.2002 - 01.2007
- Optimize fulfillment velocity for all designated lines of business to reduce shippable backlog to meet corporate targets, urgent customer requirements for all of Dell Canada
- Manage reserve / allocation orders by ongoing communication to sales managers and manufacturing ensuring that urgent customers’ needs were met in times of product going EOL, limited supply, engineering hold
- Developed Supply Chain processes and training decks utilized by Logistics, sales and Customer Care
- Facilitator/ trainer of FX (Factory Exchange) internal sales expedite tool
- Handled select SLA Accounts, managing process from order build thru to scheduled deliveries of customer systems, working with local carriers to improve processes to mitigate late deliveries, penalties Customers Co-Operators, Acadia University
Service Parts Dispatcher
Dell Technologies
12.1999 - 01.2002
- Ensure Net Business Day (NBD) & Exchange Orders were created by 5 pm cut-off
- Action orders that needed to be cancelled and revised
- Managed E2E cycle for Notebook battery recall program
- Troubleshoot / verify route cause on Orders stuck in status of “Pre-Production “or “In Production”
- Created Exchange order process document utilized to transition Exchange order creation to outsourced Stream Global Services
Education
Masters Certificate - Project Management
Schulich School of Business
Business Analysis Foundations -
Skills
- Project Management
- Process Improvement
- Strategic Thinking
- Leadership
- Coordinating skills
- Customer Account Management
- Analytical Reporting
- Data Analysis
- Insights
- Change Management
- Communication skills
- Critical thinking
- Networking
Professional Development
- Masters Certificate in Project Management (Schulich School of Business)
- SMAC Certified
- Business Analysis Foundations
Timeline
Sales Planner
Dell Technologies
08.2022 - 04.2024
Sales Operations
Dell Technologies
06.2014 - 07.2022
Program Manager
Dell Technologies
02.2007 - 05.2014
Supply Chain Analyst
Dell Technologies
02.2002 - 01.2007
Service Parts Dispatcher
Dell Technologies
12.1999 - 01.2002
Masters Certificate - Project Management
Schulich School of Business
Business Analysis Foundations -
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