Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Donna Kiley

Mabou,NS

Overview

1
1
Certification

Work History

Quality Control Inspector

Self Imployed
  • Investigated customer complaints to take necessary corrective actions.
  • Utilized quality control software to track and analyze product data.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Provided technical support to production personnel.
  • Recommended architectural improvements, design solutions, and integration solutions.

Sales Associate

Sally's Beauty Supply
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.

Call Center Representative

MCI Telecommunications
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Investigated and resolved customer inquiries and complaints quickly.

Salon Owner/Operator

Kileys' Cuts
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Implemented a reward system for employee performance, motivating staff to continually strive for excellence.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Affiliate Marketer

Hostelworld Group
  • Built strong relationships with industry influencers through networking and collaboration, leading to mutually beneficial partnerships.
  • Conducted thorough market research to identify new niches and potential affiliates for business expansion.
  • Implemented A/B testing methodologies to refine campaign messaging, targeting, and creative elements for improved results.
  • Cultivated a loyal customer base by delivering exceptional customer service through prompt responses to inquiries and proactive issue resolution.
  • Developed targeted promotional campaigns for seasonal events or product launches, driving significant increases in sales during these periods.
  • Created engaging multimedia content that showcased product features and benefits, resulting in increased interest from potential customers.
  • Monitored competitor activity within the industry to stay current on trends and adjust marketing tactics as needed for competitive advantage.
  • Streamlined internal processes by implementing automated tools for reporting, tracking, and communications purposes.
  • Strengthened relationships with existing affiliates by providing support resources and regular communication updates on program changes or promotions.
  • Developed detailed reports highlighting affiliate marketing performance metrics to share with senior leadership, demonstrating the value of this channel in driving company growth.
  • Negotiated favorable commission rates with affiliate networks and partners to ensure the highest possible profit margins.
  • Increased affiliate revenue by developing and implementing strategic marketing plans tailored to specific products and audiences.
  • Collaborated closely with cross-functional teams such as design and development departments to ensure seamless integration of affiliate marketing efforts into overall company strategy.

Education

High School Diploma -

S.a.e.r.c High School
Port Hawkesbury

Associate of Arts - Cosmetology Studies

Hair Design Centre
Halifax, NS

Associate of Applied Science - Quality Control And Inspections

N.S.C.C
Pictou

Skills

  • Quality Control
  • Visual Inspection
  • Product Inspection
  • Visual inspections

Languages

English
Full Professional

Certification

Blueprint reading

CNC

Calipers

Fabrications

Manufacturing

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Microsoft Outlook

Communication Skills

Organization Skills

Microsoft Office

Customer Service

Typing

Windows

Computer Skills

Hospitality

Sales

Google Docs

Analysis Skills

Office Experience

IOS Development

API

Stylist

Javascript

Affiliate Marketing

Application Development


Additional Information

I would like to summarize a bit of myself, I have a strong work ethic very reliable and put in the extra hours. As well with a very kind demeanor to everyone. Punctual problem solver and multitasker, my track record speaks for itself, I enjoy golfing, traveling figure skating, tennis and oil painting being with friends and family and my dog on my down time. I wish to seek employment within your company to provide becoming a very reliable and strong asset and to truly right away to produce and immediate impact and contribute to the Cabot for long term success.

Timeline

Blueprint reading

CNC

Calipers

Fabrications

Manufacturing

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Microsoft Outlook

Communication Skills

Organization Skills

Microsoft Office

Customer Service

Typing

Windows

Computer Skills

Hospitality

Sales

Google Docs

Analysis Skills

Office Experience

IOS Development

API

Stylist

Javascript

Affiliate Marketing

Application Development


Quality Control Inspector

Self Imployed

Sales Associate

Sally's Beauty Supply

Call Center Representative

MCI Telecommunications

Salon Owner/Operator

Kileys' Cuts

Affiliate Marketer

Hostelworld Group

High School Diploma -

S.a.e.r.c High School

Associate of Arts - Cosmetology Studies

Hair Design Centre

Associate of Applied Science - Quality Control And Inspections

N.S.C.C

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Donna Kiley