Donna Jones

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Acted as a liaison between loyalty program members and internal teams, ensuring seamless coordination and communication throughout the customer journey.
• Managed a high volume of inbound calls, efficiently assisting customers with their loyalty account inquiries.
• Streamlined communication processes between departments, facilitating faster resolutions for complex customer inquiries.
• Collaborated with cross-functional teams to support the implementation of targeted marketing campaigns for loyalty members.

Took care of all administrative duties

-payroll

-all bookwork

-dealing with customers through phone and email