Donna Hyatt
Orangeville,Ontario
Summary
As a valuable member of the court services team, I regularly demonstrate the ability to be self-directed and work with limited supervision. With close attention to detail, I handle sensitive situations and confidential information in a discreet and professional manner with tact and diplomacy. I possess proficient oral and written communication with excellent keyboarding skills and a sound knowledge base in Microsoft Word, Outlook, PowerPoint, Excel, FRANK and ICON. Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Overview
36
36
years of professional experience
Work History
Client Service Representative
MINISTRY OF THE ATTORNEY GENERAL
Orangeville
01.2021 - Current
- As a Client Service Representative in the Family division, I support members of the judiciary in both the Ontario Court of Justice and Superior Court of Justice
- I consult with and provide updates to the judiciary regarding the dockets to ensure readiness, provide court files and other materials to facilitate court proceedings
- I respond punctually and thoroughly to judiciary requests and inquiries
- I act as a liaison to facilitate communication between counsel and judiciary
- I assist all persons who present at the court counter (as well as by telephone and email) to determine the nature and scope of their needs, research information and resources, explain requirements/protocols, respond to issues, answer questions, provide procedural guidance, information, and support (e.g
- Acceptability of filings), and, when appropriate, redirect to other resources
- I am flexible and able to adapt to meet their needs
- My proven analytical and organizational skills allow for the completion of court documents (e.g
- Family and Divorce applications), ensuring all documents are properly directed for service within strict timelines while ensuring accuracy and completeness, privacy and security
- I receive and process fees, balance cash and point-of-sale transactions to manual and computerized systems at end of business day
- I possess knowledge of relevant statues, and rules and regulations to respond to inquiries from users of the justice system
- I have forged successful working relationships with the Ontario Provincial Police, Child and Family Services, family mediation services, local counsel, and neighbouring courthouses
- I am a Commissioner of Oaths.
Assistant Trial Coordinator
MINISTRY OF THE ATTORNEY GENERAL
Orangeville
- 01.2021
- Provided administrative assistance to the Trial Coordinator with the preparation, maintenance and distribution of court lists and related court documents; reviewed and verified completed court dockets; adapted trial lists which resulted in scheduling changes and substitutions as cases were canceled or adjourned; assisted in the preparation of statistical information related to trials and pretrials
- Responded and resolved inquiries by telephone, in writing, or in person from judiciary, counsel, and the general public
- Coordinated judicial pre-trial schedules, and distribution of such
- Possessed sound knowledge of Dictaphone equipment, personal computers and related software such as Word, Excel, ICON, and Sharepoint
- Knowledge of relevant statues, rules and regulations to respond to inquiries from users of the justice system
- Acted as liaison between the judiciary and all users of the justice system, including unrepresented defendants, or counsel as to scheduling a matter before the judiciary and jurisdiction of court to deal with a particular matter
- Keyboarding skills exceeded Ministry standard.
Court Reporter
MINISTRY OF THE ATTORNEY GENERAL
01.2018 - 01.2020
- Solid working knowledge of court systems, including practices to process and prepare court documents
- Interpreted and applied relevant legislation and regulations, such as Court of Justice Acts, Criminal Code, and other applicable polices and legislation
- Working knowledge of the operation of Ministry approved court recording devices; ensured annotations to the court record are in accordance with Ministry guidelines
- Produced high-quality audio recordings to authenticate the content
- Demonstrated ability to safeguard court recordings against unauthorized access or duplication; ability to speak openly during court proceedings when seeking clarification and to certify the audio is recording clearly
- Demonstrated proficiency in the use of government IT equipment and related software, (Word, Excel, Outlook, and local databases)
- Keyboarding skills exceeded Ministry standard.
Executive Assistant to the President & CEO and Liaison to the Board of Directors
HEADWATERS HEALTH CARE CENTRE
Orangeville
01.2001 - 01.2018
- Provided exclusive administrative support to the hospital leadership and board of directors
- I anticipated and prioritized needs to manage extensive and complex calendars
- I served as the point of contact for vice presidents, senior leaders, medical and professional staff to answer queries, filter requests and escalate issues deemed necessary
- I possessed exceptional interpersonal skills to liaise with patients, families and the public regarding inquiries, requests, and sensitive complaints
- I developed the knowledge base required maintain electronic databases, the technical skills to edit hospital website, financial management skills related to expense reporting, membership drives, and corporate functions.
Administrative Assistant to the Medical Chief of Staff
HEADWATERS HEALTH CARE CENTRE
Orangeville
01.1997 - 01.2001
- Provided administrative support to the Medical Chief of Staff with a high level of confidentiality and discretion
- Responsible for the coordination and distribution of meeting materials, credentialling of new physicians and annual medical staff reapplication process
- Assisted with inquiries and complaints from patients and families from intake to resolution.
Administrative Secretary
HEADWATERS HEALTH CARE CENTRE
Orangeville
01.1989 - 01.1997
- Provided administrative support to hospital administrator, leadership team, and board of directors: weekly and monthly meetings, fundraising and celebrations, policy and procedure manuals, membership drive, board member recruitment, annual general meeting, pay equity, long service awards, accreditation survies.
Administrative Secretary
Bruce County Children’s Aid Society
Walkerton
11.1987 - 07.1989
- Provided administrative support to the comptroller and social workers: opened new case files, transcribed intake reports, follow-up summaries, discharge reports, month-end foster parent cheque runs and reconciliation, maintained attendance and over-time logs, mail and courier package pick-up/drop-off, ordered supplies, coordinated celebrations and appreciation events
- Initial point of contact for clients, service providers, foster families, first responders, and guests.
Education
Business Data Processing Diploma -
Georgian College
05.1985
Secondary School Graduation Diploma -
Saugeen District Secondary School
06.1983
Skills
- Client Relations
- Payment Processing
- File Management
- Customer Education
- Complaint Handling
- System Documentation
- Meeting deadlines
- Escalation management
- Follow-up skills
Win
#481597
Timeline
Client Service Representative
MINISTRY OF THE ATTORNEY GENERAL
01.2021 - Current
Court Reporter
MINISTRY OF THE ATTORNEY GENERAL
01.2018 - 01.2020
Executive Assistant to the President & CEO and Liaison to the Board of Directors
HEADWATERS HEALTH CARE CENTRE
01.2001 - 01.2018
Administrative Assistant to the Medical Chief of Staff
HEADWATERS HEALTH CARE CENTRE
01.1997 - 01.2001
Administrative Secretary
HEADWATERS HEALTH CARE CENTRE
01.1989 - 01.1997
Administrative Secretary
Bruce County Children’s Aid Society
11.1987 - 07.1989
Assistant Trial Coordinator
MINISTRY OF THE ATTORNEY GENERAL
- 01.2021
Business Data Processing Diploma -
Georgian College
Secondary School Graduation Diploma -
Saugeen District Secondary School
Similar Profiles
Kimberly L WitmerKimberly L Witmer
Court and Client Representative at Ministry of the Attorney GeneralCourt and Client Representative at Ministry of the Attorney General
Jacquelyn ElvinJacquelyn Elvin
Court and Client Representative at Ministry of the Attorney GeneralCourt and Client Representative at Ministry of the Attorney General
Jenny WaplesJenny Waples
Financial Officer at Ministry Of The Attorney GeneralFinancial Officer at Ministry Of The Attorney General