Donna Harper
Fay
Calgary,AB
Summary
Experienced Customer Service Representative working in dynamic, fast-paced environments. Excellent interpersonal skills, energetic, willing to learn, motivated to make a difference. Committed to developing long-term relationships to foster customer satisfaction matching client's needs to products and services.
Overview
11
11
years of professional experience
Work History
Special Education Teacher Assistant
Calgary Board of Education
Calgary
09.2012 - Current
- Encourage, support, teach students establishing awesome rapport
- Assist teachers with ability to work in classroom or independently with students improving in reading and math
Vision Therapist
Calgary Vision Therapy
Calgary
- Worked to resolve vision problems, by teaching different methods and practices providing exceptional customer service
- Established great rapport in which students were stimulated to learn increasing sales
- Managed teaching, files, impacted parent concerns
Director
Sylvan Learning Centre
Sherwood Park
- Managed phones and booked all assessments with two weeks of training
- Assessed, tested students driven to increase sales by 25%
- Trained, managed, organized team of 10 part-time teachers
- Managed all office duties, staff, all customer service concerns
- Increased customer service satisfaction ratings
- Developed positive relationships with staff
Advertising Consultant
Radio LW
Wainwright
- Made outbound calls to existing customers uncovering new business opportunities through prospecting and cold calling
- Developed strong relationships with advertisers, negotiating pricing following established procedures
- Motivated making a difference when matching client needs to advertising possibilities
General Insurance Agent
Gilchrist General Insurance
Wainwright
- Managed all telephone and email requests for information
- Established relationships with customers to cultivate loyalty, boosting customer service satisfaction matching clients needs to services
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Education
Bachelor of Education - Education
University of Alberta
Edmonton1991
Skills
- Customer service
- Willing to learn
- Complaint resolution
- Excellent communication and listening
- Educating and teaching
- Professional telephone demeanor
- Sale expertise
- Training development aptitude
Accomplishments
- Supervised a team of ten staff members at Sylvan Learning Center.
- Increased sales 25% in 3 months.
- Children that I assessed begged their parents to attend Sylvan Learning Center.
- Teaching - Special Education Coordinator for two different schools with many student success stories.
- Sales Experience - Many years of sales experience regularly earning recognition for top regional sales and outstanding customer service.
- Sales - $3,000 in sales in 11 days (owner said she never accomplished)
- Communication - Exceptional skills to quickly build rapport with people in a professional manner.
Training
- First Aid and CPR, Canadian Red Cross, 2019
- Landmark Forum, Personal Development, 2018
- The Advanced Course, Inventing Possibilities, 2018
- Be Here Now, Seminar Program, 2018-2019
- I Go Pro Coaching, Coaching, 2018-2019
- Biz Academy for Women, Business Building & Sales, 2019
Timeline
Special Education Teacher Assistant
Calgary Board of Education
09.2012 - Current
Vision Therapist
Calgary Vision Therapy
Director
Sylvan Learning Centre
Advertising Consultant
Radio LW
General Insurance Agent
Gilchrist General Insurance
Bachelor of Education - Education
University of Alberta
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