Donna Goodwin
Kamloops,BC
Summary
Dynamic professional with extensive experience in customer service and operations, notably at TD Canada Trust. Proven ability to enhance client satisfaction through effective communication and active listening. Skilled in Microsoft Office and adept at time management, consistently delivering exceptional results while fostering positive relationships and team collaboration. Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
25
25
years of professional experience
Work History
Receptionist
River City Dental
Kamloops, British Columbia
05.2025 - Current
- Coordinated patient scheduling and maintained organized appointment calendars.
- Responded to patient inquiries and provided information about services and procedures.
- Processed patient check-ins and check-outs, ensuring accurate data entry into the system.
- Handled incoming correspondence, including emails and faxes, with attention to detail.
- Facilitated communication between patients and dental staff to optimize patient flow.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
Owner/Operator of Gel Nail Business
At Your Finger Tips Nail Salon
09.2013 - Current
- As an owner and operator of my own small business, I have excelled in offering great service, contacting clients and booking and retaining business.
- I must use up-to-date techniques and products that make lasting impressions on clients.
Customer Experience Associate
TD Canada Trust
Kamloops, BC
10.2000 - 05.2025
- Held multiple roles at TD Canada Trust, including Telephone Banking Specialist and Customer Relations Coordinator.
- Prioritized customer service and ensured accuracy in all interactions.
- Exceeded expectations to enhance business outcomes and customer satisfaction.
- Collaborated with team members to improve overall client experiences across various departments.
Owner/Operator of Stucco Business
Apex Parging Ltd.
06.2002 - 11.2006
- Maintained positive relationships with customers through excellent customer service practices.
- Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.
- Scheduling jobs and making sure they were completed in a timely manner and to the customers satisfaction.
Education
Nail Innovationz
06.2014
Clearwater Secondary School
06.1996
Skills
- Typing proficiency
- Customer service excellence
- Team collaboration
- Effective communication
- Time management skills
- Interpersonal communication
- Microsoft Office expertise
- Adaptability and learning
Hobbies and Interests
- Playing with my Shih-Tzu
- Painting
- Creating
- Sewing
- Organizing
Timeline
Receptionist
River City Dental
05.2025 - Current
Owner/Operator of Gel Nail Business
At Your Finger Tips Nail Salon
09.2013 - Current
Owner/Operator of Stucco Business
Apex Parging Ltd.
06.2002 - 11.2006
Customer Experience Associate
TD Canada Trust
10.2000 - 05.2025
Nail Innovationz
Clearwater Secondary School