Donna Folland

Program Supervisor

Anika Youth Services

09.2008 - Current

Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
Assisted with community resources for healthcare and mental health.
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Enhanced team productivity through effective delegation, task prioritization, and clear communication.
Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
Coached team members on productivity strategies to accomplish challenging goals.
Developed strong relationships with community partners to secure resources and support for various programs.
Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
Designed program implementation and maintenance plan.
Provided leadership, guidance and support to staff members.
Developed and implemented training programs for staff.
Conducted outreach activities to engage local stakeholders in programs.
Participated in community events to promote services and engage with public.
Established and maintained relationships with key stakeholders.
Oversee residential program
One to one client support facing multiple barries such as mental health and addiction as well as a variety of challenging behaviour
Oversee health and safety program of agency
Training of health and safety
Networking with community resources
Medication management
Incident reporting
Referrals to community resources
Supervision of staffing and scheduling
Crisis management
Miscellaneous documentation
Development and maintenance of a variety of programs
organization of youth events
Harm reduction
Oversee risk management plan and risk assessments of agency resources and clientele
Collaboration with other community agencies such as youth justice, social workers, police, youth concurrent disorders, hospitals, work bc, federation, and more