Donna Fletcher
Corona
Summary
Customer service professional with proven success at Personnel Concepts, specializing in sales and client engagement. Expertise in Microsoft Excel and multitasking capabilities led to effective resolution of customer issues and improved team performance. Focused on enhancing customer satisfaction and loyalty while achieving organizational objectives.
Overview
11
11
years of professional experience
Work History
Customer Service
Personnel Concepts
Ontario
10.2016 - 11.2024
- Achieved assigned sales goals through proactive customer engagement.
- Identified client needs and recommended policy and procedural revisions.
- Maintained accurate records of customer interactions and transactions.
- Gathered details regarding complaints and account cancellations for resolution.
- Utilized various systems and web-based tools to research and resolve customer issues.
- Assisted less experienced representatives to enhance team performance.
- Executed additional duties and projects as assigned.
File Clerk
Deutsche Bank
Santa Ana
04.2014 - 10.2016
- Sorting incoming loan documents by loan number.
- Filing back the documents in a large file room warehouse environment.
- Pulling requested files for shipment back to clients.
- Processed and distributed mail.
- Processed Fedex and UPS packages.
Customer Service
MPA Media
Santa Ana
04.2014 - 10.2016
- Attracted potential customers by answering product and service questions; suggesting information about other products and services.
- Resolved product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expending correction or adjustment; following up to ensure resolution.
- Processed daily subscriptions and incoming emails.
- Trained staff on various company duties.
- Assisted with general office duties and projects as assigned.
Skills
- Microsoft Word proficiency
- Excel expertise
- Multitasking ability
- 10-key touch typing
- Customer service experience
- Sales expertise
Timeline
Customer Service
Personnel Concepts
10.2016 - 11.2024
File Clerk
Deutsche Bank
04.2014 - 10.2016
Customer Service
MPA Media
04.2014 - 10.2016
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