Donna Flanders
Drumheller,AB
Summary
Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Customer Service
Bowness Bottle Depot
04.2017 - 06.2024
- Enhanced customer satisfaction by providing timely and accurate services.
- Managed high volumes while maintaining a calm demeanor and professional attitude under pressure.
- Provided support to team members, effectively managing workload to avoid work overload.
- Developed working relationships with internal and external customers while assisting with their recycling
- Trained new hires, sharing best practices for exceptional customer service.
- Increased customer and team member loyalty and productivity through personalized interactions, building rapport with clients and staff.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Facilitated successful cross-departmental communication to ensure seamless coordination in resolving customer inquiries.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
Office Assistant
Coco Haulings Ltd
02.2006 - 06.2014
- Oversaw mechanical and office supply purchases
- Planned and executed all aspects of office responsibilities
- Daily office operations for staff of 2 employees
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Lead sales
Gymboree
01.2009 - 12.2010
- Operated a cash register for cash, and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Used time efficiently when not serving customers, including folding clothes and cleaning out storage room
- Answered customer telephone calls promptly and in an appropriate manner.
Asst. Manager
Winks/Macs
07.2000 - 09.2002
- Merchandising/displays, inventory, stock orders
- Promoted from Team Leader to Assistant Manager within 3 months
- Managed staff of 8 sales associates, 2 team leaders and 1 assistant manager
- Reported to the district manager regarding all store and staff issues
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Instructed staff on appropriately handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Increased profits through effective sales training and troubleshooting profit loss areas.
Housekeeper
HooDoo Motel
02.1998 - 06.2000
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Polished glass surfaces and windows
- Removed waste paper and other trash from the premises to designated area
- Disinfected and mopped bathrooms to keep them sanitary and clean
- Cleaned walls, windows, shades and curtains
- Changed bed linens and collected soiled linens for cleaning
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Accepted accountability for all assigned building keys, master keys and access cards.
Education
Cosmetology -
D.C.H.S
Drumheller, Alberta01.2001
Skills
Complaint Handling
Social Media
CRM Software
Team Collaboration
Customer Engagement
Relationship Building
Public Speaking
Payment management
Company policy adherence
Documentation and notes
Inventory assistance
Reliability
Calm and Professional Under Pressure
Multitasking Abilities
Excellent Communication
Understanding Customer Needs
Team building
Teamwork skills
Problem Resolution
References
- Eldon Majore, 1-780-514-6894
- Leslie Baxter, 1-403-472-2780
- David Zora, 1-403-334-2225, 1-403-820-7777
Languages
English
Professional Working
Timeline
Customer Service
Bowness Bottle Depot
04.2017 - 06.2024
Lead sales
Gymboree
01.2009 - 12.2010
Office Assistant
Coco Haulings Ltd
02.2006 - 06.2014
Asst. Manager
Winks/Macs
07.2000 - 09.2002
Housekeeper
HooDoo Motel
02.1998 - 06.2000
Cosmetology -
D.C.H.S
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