Donna Ferreira
Toronto ,ON
Summary
Hardworking Bartender/Server with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Friendly, open and committed to building customer base by providing positive service experience.
Overview
11
11
years of professional experience
Work History
Bartender/Server
Shoxs Billiard Lounge
06.2020 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bar Manager
The Dizzy Sports Bar And Pub
10.2012 - 06.2020
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Education
No Degree - Education Assistant
Toronto International Business College
08.2023
Skills
- Menu Memorization
- Food Running
- Health Codes Compliance
- Basic Accounting
- Beverage Preparation
- Suggestive Selling
- Staff Management
- New Hire Training
- Engaging Personality
- Organizational Ability
- Outgoing Personality
- Highly Reliable
Timeline
Bartender/Server
Shoxs Billiard Lounge
06.2020 - Current
Bar Manager
The Dizzy Sports Bar And Pub
10.2012 - 06.2020
No Degree - Education Assistant
Toronto International Business College
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