Donna Etherington
Manager/Supervisor
Calgary,AB
Summary
Dynamic retail professional with proven expertise in customer service and team leadership at Save on Foods. Successfully enhanced operational efficiency and accountability through effective staff management and strategic inventory oversight. Recognized for driving sales growth with innovative merchandising strategies while fostering a positive customer experience.
Overview
12
12
years of professional experience
Work History
Department Manager
Save on Foods
11.2016 - 07.2025
- Assisted in daily operations to ensure smooth departmental functionality.
- Supported team members in executing routine tasks effectively and efficiently.
- Learned company policies and procedures to maintain compliance within department.
- Adapted quickly to new tools and systems to enhance operational efficiency.
- Provided feedback on operational challenges to enhance team performance and productivity.
- Engaged in training sessions to develop skills relevant to department objectives and goals.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Established clear performance expectations for staff members which led to increased accountability.
Assistant Manager
London Drugs
08.2013 - 07.2014
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Knowledge of many Cosmetic products
Education
High School Diploma -
Mount Elizabeth Secondary School
Kitimat, BCSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Task delegation
- Customer engagement
- Retail management
Languages
English
Timeline
Department Manager
Save on Foods
11.2016 - 07.2025
Assistant Manager
London Drugs
08.2013 - 07.2014
High School Diploma -
Mount Elizabeth Secondary School
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