Donna Dumouchel
Philipsburg,QC
Summary
Je suis bilingue ecrit et parlé, anglais français
Honnete, fiable, n'a pa peurau nouveau defit, j'aime le travail d'equipe, je suits a l'écoute des autres et capable d'entreprendre led defits
Overview
35
35
years of professional experience
Work History
Medical Secretary
Clinic Medical De Bedford
Bedford, QC
10.2021 - Current
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments and handling patient inquiries.
PAB
Residences Bedford
Bedford, QC
04.2021 - 10.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Patient Orderly
CHSLD
Bedford, QC
03.2018 - 10.2021
Permit and Fuel Tax Dept Manager
Transport Flobec
Philipsburg, QC
12.2014 - 03.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
Release Agent, Assistant Branch Manager
Livingston Int'l
Philipsburg, QC
12.1989 - 07.2003
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of Number branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Prepare customs documents for border clearance
- Communicate with importers and transporters to maintain information required for commercial clearance
- Communicate with Customs officers in order to get clearance for the commercial loads
Education
Firefighter - Fire And Safety Studies
Firefighter 1 Training
Delson, QC05.2016
Registered Medical First Responder - Emergecy Medical Calls
First Responder Training
Philipsburg1998
High School -
Jean Jacques Bertand
Farnham, QC06.1988
Skills
- Call Transfers
- Organization and Time Management
- Cleaning and Sterilizing
- Office Supplies and Inventory
- Preparing Treatment Rooms
Taking Client Histories
Timeline
Medical Secretary
Clinic Medical De Bedford
10.2021 - Current
PAB
Residences Bedford
04.2021 - 10.2021
Patient Orderly
CHSLD
03.2018 - 10.2021
Permit and Fuel Tax Dept Manager
Transport Flobec
12.2014 - 03.2018
Release Agent, Assistant Branch Manager
Livingston Int'l
12.1989 - 07.2003
Firefighter - Fire And Safety Studies
Firefighter 1 Training
Registered Medical First Responder - Emergecy Medical Calls
First Responder Training
High School -
Jean Jacques Bertand
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