Donna Courser
Courtenay,BC
Summary
Proven multitasker and team collaborator, I enhanced customer satisfaction at Third Street Cafe by efficiently managing multiple tables and ensuring prompt service. Skilled in cash management and customer communication, I consistently prioritized guest experience and teamwork, leading to a noticeable improvement in service quality and operational efficiency.
Overview
34
34
years of professional experience
2
2
Certification
Work History
Clerk
Youbou General Store
11.2023 - 05.2024
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Server
Third Street Cafe
06.2005 - 06.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Boondocks
02.1990 - 06.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Parklands High School
Sidney, BCSkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Multitasking
- Time management
Languages
English
Professional Working
Certification
Food safe & serving it right
WHIMIS
Timeline
Clerk
Youbou General Store
11.2023 - 05.2024
Server
Third Street Cafe
06.2005 - 06.2011
Server
Boondocks
02.1990 - 06.2005
High School Diploma -
Parklands High School
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