Donna Cheverie
Stoney Creek,Canada
Summary
Accomplished leader at Scotiabank, adept in critical thinking and fostering interdepartmental collaboration, significantly surpassing targets through strategic thinking and effective staff development. Expert in credit analysis and customer service, ensuring compliance and efficiency in high-stakes environments.
Overview
14
14
years of professional experience
Work History
SR / Retail Lending Officer
Scotiabank
Hamilton, Canada
01.2019 - Current
- Second-level escalation reviews of retail lending applications.
- Subject matter expert working with RLOs for questions on existing applications.
- Perform quality reviews as requested by the Trainer and TL.
- Provide recommendations regarding the approval or decline of applications, and direct the application to the appropriate level of adjudication (ACE, Retail Lending Team Lead).
- Customize the training path while working with existing RLOs that are struggling to meet goals.
- Create and lead skill builds and training meetings (Phone Team, Selling Difficult Decisions, DTN).
- Build and maintain customer relationships with dealers, service partners, and Area Sales Managers.
Funding Manager
Scotiabank
Hamilton, Canada
01.2017 - 01.2018
- Lead a team of 30 or more Validators and Funding Supervisors.
- Manage the performance of Validation Officers and the CRR Phone Team to ensure customer service, productivity, and quality standards.
- Coach and mentor team members.
- Complete daily takeovers and management audits, assuming sign-off responsibility for returns, retail credits, and other certifications as delegated.
- Build relationships while providing customer service as the main point of contact for client exceptions and escalation issues.
- Analyzing and reviewing overall data, trends, and information from various sources to ensure maximum efficiency, currently above target for metrics.
- Deal with the client’s operational issues and concerns, resolve them, and take appropriate actions to safeguard against recurrence.
- Identify opportunities for implementing changes to operating procedures and systems in order to increase efficiency.
- Ensuring adherence and compliance with the Bank’s Anti-Money Laundering program, Know Your Customer requirements, Guidelines for Business Conduct, and Privacy regulations by reporting any unusual occurrences or fraudulent activities.
Senior Accounting Supervisor
Scotiabank
Hamilton, Canada
01.2015 - 01.2018
- Lead, coach, and develop a team of Accounting Officers, liaise and collaborate with the Commercial Credit Team in order to ensure a seamless inter-department flow.
- Complete daily management audits, assuming sign-off responsibility for Returns, Commercial Credits, BA’s, Wire Payments, and Transmission/Acceptance of proceeds on Omnibus and Syndication Commercial Credits as delegated.
- Exercising attention to detail and accuracy while completing the daily package audit of the Operations unit, including Commercial Flooring, Leasing Lines, Bankers Acceptances, Bulk Lending, Dealership Takeovers, and Flooring/Leasing Line Payouts.
- Confidently identify and investigate any deficiencies or 'out of trust' violations as specified by the Bank’s adjudicating, auditing, and compliance organizations, and communicate and escalate to the appropriate Bank Officers.
- Ensure efficiency and flexibility while performing the functions of the Senior Operations Manager in their absence.
- Maintain team focus and motivation while supervising and coaching accounting staff, who are responsible for the processing of all retail and commercial credits, and accounting entries for the DFC.
- Championing change management as the accounting department transitioned through the paperless workflow system.
Funding Supervisor
Scotiabank
Hamilton, Canada
01.2011 - 01.2015
- Lead a team of 15 or more validators.
- Supervise the processing and setup of indirect loans and leasing.
- Audit of indirect loans and leases to ensure compliance with bank standards.
- Demonstrate the expected service standards during interactions with ASMs, outside units, and customers.
- Planning and leading team meetings, team coaching sessions, and skill-building sessions.
- Monitor departmental workload for the team to ensure that they meet service standards, and make staffing adjustments throughout the day based on volume and demand.
- Monitor customer and ASM concerns, and resolve escalated concerns and issues.
- Provide direction, guidance, coaching, and support.
- Continuous leadership development through internal I-Lead courses.
Education
Human Resources Management - Human Resources Management Certificate, CHRP designation
Mohawk College
true04-2026
Worker’s Compensation Claims Management -
Mohawk College
01.1992
Bachelor of Arts - Sociology
University of Western Ontario
01.1992
Skills
- Critical thinking
- Customer Service Focus
- Leadership and guidance
- Credit analysis
- Objective and goal attainment
- Staff Supervision and Development
- Interdepartmental Collaboration
- Communication
- Active Listener
- Productivity, focus
- Policies and Procedures
- Strategic Thinking
Volunteer Experience
- Croatian National Home, 01/01/90, Present, Active member of the longest running Croatian Folklore Organization in North America (90 years). As a member of the Audit Team, played an integral role in initiating and facilitating change in the internal accounting processes of the organization in 2010. Chair of Fundraising Committee – in a 16 month period was able to raise over $150K to offset the cost of the children’s Senior Folklore Group travelling to Croatia to tour and perform.
- Winona Peach Festival, 01/01/14, 12/31/22, Recording Secretary and Director of Winona Peach Festival Executive Board. Communicating and meeting with City of Hamilton various departments, external contractors, member organizations and OLG authorities. Responsible for set up, purchasing, planning, scheduling, training 100+ volunteers and overall running of one of the pavilions in the food court area. Won the 2016, 2017, 2018 and 2019 Award for Best Booth and Best Crew.
Accomplishments
- Multi time Best of the Best Winner
- Multi Time SVP Winner
Timeline
SR / Retail Lending Officer
Scotiabank
01.2019 - Current
Funding Manager
Scotiabank
01.2017 - 01.2018
Senior Accounting Supervisor
Scotiabank
01.2015 - 01.2018
Funding Supervisor
Scotiabank
01.2011 - 01.2015
Human Resources Management - Human Resources Management Certificate, CHRP designation
Mohawk College
Worker’s Compensation Claims Management -
Mohawk College
Bachelor of Arts - Sociology
University of Western Ontario