Donna Cheeseman
London,Canada
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
CDAII
UCC Dental
London
01.2019 - 01.2026
- Achieved high customer satisfaction through effective problem resolution and friendly service.
- Educated patients on treatment options and financial responsibilities.
- Oversaw patient records ensuring accuracy and confidentiality compliance.
- Managed appointment scheduling for optimal patient flow and service delivery.
- Developed informational materials to enhance patient understanding of procedures.
- Assisted in training new staff on office protocols and software systems.
- Executed day-to-day duties with attention to detail and efficiency.
- Introduced innovative ideas and solutions that improved team collaboration and project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Certified Dental Assistant Level II
Wagner Dentistry PC
London, Ontario
06.2013 - 12.2019
- Assist chair-side during root canal treatments and apical surgery
- Facilitated sterilization of equipment and instruments, ensuring compliance with infection control standards
- Front desk reception duties ie. scheduling patients, electronic billing
- Provided ongoing support to management and staff, enhancing operational effectiveness
Certified Dental Assistant Level II
Dr. Dalia Andrulionis
London, Ontario
07.2010 - 03.2013
- Assisted chair-side with general procedures and sterilizing of instruments
- Coordinated front desk operations, including client booking and scheduling
- Handled bookkeeping and accounts payables/receivables for efficient financial management
Education
Certified Dental Assistant Level II -
Everest College
London, OntarioSkills
- Problem solving
- Organizational skills
- Good judgement
- Leadership
- Planning
- Coordinating
- Written communication
- Interpersonal communication
- Verbal communication
- Proficiency in Tracker software
- Interpretation of sterilization and infection control guidelines
- Support during procedures
- Proficiency with computers and software
- Infection control
- Patient education
- Time management
- Attention to detail
- Four-handed procedures
- Disinfecting rooms and equipment
- Endodontic procedure support
- Equipment maintenance
- Electronic charting
- Oral surgery assistance
- Nitrous oxide administration
- Sterilization techniques
- Dental staff support
Volunteer Experience
- PTA, Rick Hanson, Various duties including fundraising for the students
- South London soccer coach, Teaching children basic soccer skills and team involvement
- Girl Guides, Spark Leader, Planned and coordinated activities
Summary Of Relevant Skills
Excellent problem solving skills, Demonstrated time management and organizational skills, Demonstrated good judgement in working with diverse client groups, Leadership in planning and coordinating, Excellent written communication skills demonstrated by corresponding with patients concerning treatment plans, Excellent interpersonal and verbal communication skills as demonstrated in providing leadership and direction to coworkers, Proficiency in Tracker software, Demonstrated ability to interpret and apply relevant new sterilization and infection control guidelines, Demonstrated ability to support doctors during procedures, Demonstrated proficiency with computers and software
References
References available upon request.
Timeline
CDAII
UCC Dental
01.2019 - 01.2026
Certified Dental Assistant Level II
Wagner Dentistry PC
06.2013 - 12.2019
Certified Dental Assistant Level II
Dr. Dalia Andrulionis
07.2010 - 03.2013
Certified Dental Assistant Level II -
Everest College