Donna Campbell
Ladysmith
Summary
Professional horticulture leader with proven ability to drive operational excellence and customer satisfaction. Extensive experience in managing teams and fostering a collaborative work environment. Known for adaptability and a results-driven approach, maintaining high standards and flexibility in meeting changing needs. Proficient in plant care, inventory control, and staff development.
Customer-focused professional with a successful 26-year career in the garden center sector. Successfully applying my garden and floral knowledge and leadership abilities in a busy business environment.
Pursuing a full-time or part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
40
40
years of professional experience
Work History
Garden Center Manager
Seaberry Garden & Flower
02.2021 - Current
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Enhanced customer satisfaction by providing expert advice on plant selection and care.
- Monitored business performance regularly, adjusting strategies as needed to optimize profitability.
- Stayed current on industry trends, attending trade shows and conferences regularly to bring fresh ideas back to the garden center.
- Managed inventory effectively, ensuring stock levels were maintained for seasonal demands.
- Handled all aspects of employee management, including hiring, training, scheduling, evaluating performance, and addressing disciplinary issues when necessary.
- Handled customer complaints professionally, resolving issues promptly to ensure repeat business.
- Established strong relationships with vendors, negotiating favorable pricing and delivery terms.
- Increased sales through creative merchandising displays and promotions.
- Maintained a clean and inviting store environment, prioritizing safety for customers and employees alike.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules, and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated them to other team members.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Garden Center Manager
Cannor Nursery (Wildwood Garden Center)
03.1985 - 10.2015
- Implemented effective loss prevention measures to reduce shrinkage in high-risk areas.
- Partnered with other local businesses and organizations for cross-promotions and joint events, driving more visibility towards our Garden Center.
- Implemented sustainable practices throughout the garden center operations to minimize environmental impact.
- Handled all aspects of employee management, including hiring, training, scheduling, evaluating performance, and addressing disciplinary issues when necessary.
Education
High School Diploma -
Mt. View High School
Victoria, BC06-1974
Skills
- Garden design
- Horticultural expertise
- Pest control
- Employee motivation
- Merchandising strategies
- Pricing strategy
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Plant identification
- Scheduling coordination
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Professional and courteous
- Work Planning and Prioritization
- Managing operations and efficiency
- Interpersonal skills
- Project planning
- Profit and loss management
- Performance evaluation
- Problem-solving aptitude
- Staff development
- Time management abilities
Timeline
Garden Center Manager
Seaberry Garden & Flower
02.2021 - Current
Garden Center Manager
Cannor Nursery (Wildwood Garden Center)
03.1985 - 10.2015
High School Diploma -
Mt. View High School
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