Donna Boudreau
Acton,ON
Summary
Proven track record in warranty management and customer service excellence, notably at Branthaven Homes. Skilled in complaint handling and problem-solving, I significantly reduced warranty expenses and enhanced customer satisfaction. Demonstrated reliability and organizational skills, ensuring seamless service delivery and fostering long-term client relationships.
Overview
7
7
years of professional experience
Work History
Warranty Coordinator
Branthaven Homes
07.2024 - 12.2024
- Analyzed data on recurring product issues, providing valuable insights for future design improvements and reducing overall warranty expenses.
- Coordinated effectively with sales teams on pre-warranty inquiries from potential clients.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
- Expedited resolution of particularly challenging cases by collaborating closely with engineering teams and senior management when necessary.
Customer Care Coordinator
Flato Developments
04.2020 - 11.2023
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Senior Customer Service Representative
VA Transport
10.2017 - 04.2020
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Processed, scheduled and executed customer orders for new and established customers.
Education
Associate of Arts - Travel And Tourisum
Humber College
Toronto, None05-1993
GED -
York Memorial High School
06-1991
Skills
- Microsoft office
- Warranty management
- Deadline management
- Complaint handling
- Claim processing
- Teamwork
- Customer service
- Problem-solving
- Multitasking and organization
- Problem-solving abilities
- Attention to detail
- Reliability
- Organizational skills
Languages
English
Native or Bilingual
Timeline
Warranty Coordinator
Branthaven Homes
07.2024 - 12.2024
Customer Care Coordinator
Flato Developments
04.2020 - 11.2023
Senior Customer Service Representative
VA Transport
10.2017 - 04.2020
Associate of Arts - Travel And Tourisum
Humber College
GED -
York Memorial High School
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