DONNA BARNABY
Brantford,ON
Summary
Secured administrative role leveraging strong analytical, problem-solving, and advanced administrative skills to enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Correctional Services of Canada
10.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant/Administration Clerk/Records Clerk/General Cle
City of Brampton
01.2020 - 09.2021
- Managed customer inquiries by accurately documenting, researching, and providing resolutions through various communication channels, including in-person, email, and telephone.
- Facilitated payment processing for permit applications by contacting residents and utilizing POS system.
- Scheduled daily inspection appointments for inspectors and confirmed schedules with customers.
- Facilitated effective communication by monitoring Outlook inbox and responding to customer inquiries and concerns.
- Contract Positions
Shipping Logistics Clerk
Sherway Group of Companies
06.2017 - 09.2019
- Created detailed spreadsheets to monitor customer order statuses and facilitate effective inventory management.
- Prepared and issued Bills of Lading for outgoing shipments, streamlining the dispatch process for drivers..
- Managed receipt and processing of incoming shipments and deliveries, ensuring efficient assignment of dock doors to drivers for loading or offloading.
- Served as primary communication liaison for drivers and customers, enhancing coordination for efficient goods delivery and pickup.
Office Assistant
Interior Woodcrafters
05.2013 - 06.2017
- Facilitated procurement processes by preparing purchase orders aligned with established company guidelines..
- Processed and documented invoices and receipts for customer and client job completions, maintaining financial accuracy.
- Facilitated scheduling of appointments for job orders and site inspections, enhancing client communication and project efficiency.
- Processed customer transactions to ensure accurate quotes, efficient order placements, and timely repairs.
Administration Clerk/Records Clerk
Midland Transport
03.2011 - 05.2013
- Managed incoming customer calls and processed customer orders for daily pickup.
- Coordinated with drivers to ensure punctuality in customer pickup and delivery operations.
- Facilitated end-of-shift processing of drivers' manifests to streamline warehouse logistics for shipments and deliveries.
- Analyzed and coded incoming bills of lading to ensure accurate pickup and delivery confirmation of goods.
Education
Diploma - Executive Office Administration
Sheridan College
Brampton, ON01.2020
Certificate - Office Administration - Law Firm Profile
Humber College Institute of Science and Advanced Learning
Toronto, ON01.2013
Skills
- Directed administrative support operations with over a decade of experience in office management Fostered robust client relationships through outstanding customer service and professional communication Optimized productivity and documentation processes by leveraging expertise in Microsoft Office Suite Oversaw data entry and filing systems to ensure organization and operational efficiency Coordinated scheduling and calendar management to maximize workflow effectiveness Employed critical thinking and problem-solving strategies to navigate challenges in office administration
- Customer service
- Office administration
- Administrative support
- Calendar management
- Client relations
Languages
English
Full Professional
Timeline
Administrative Assistant
Correctional Services of Canada
10.2022 - Current
Administrative Assistant/Administration Clerk/Records Clerk/General Cle
City of Brampton
01.2020 - 09.2021
Shipping Logistics Clerk
Sherway Group of Companies
06.2017 - 09.2019
Office Assistant
Interior Woodcrafters
05.2013 - 06.2017
Administration Clerk/Records Clerk
Midland Transport
03.2011 - 05.2013
Diploma - Executive Office Administration
Sheridan College
Certificate - Office Administration - Law Firm Profile
Humber College Institute of Science and Advanced Learning