Donna Badowski
Prince George,British Columbia
Summary
Dynamic Office Manager at Team Powerhouse Realty with proven expertise in office administration and customer service. Enhanced team productivity through effective task delegation and maintained confidentiality of sensitive information. Skilled in event coordination and organizational strategies, fostering a collaborative environment that improved employee retention and satisfaction.
Overview
24
24
years of professional experience
Work History
Office Manager
Team Powerhouse Realty
11.2013 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Housekeeping Manager
Coast Inn of the North
Prince George
11.2011 - 11.2013
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Catering Coordinator
Coast Inn of the North
Prince George
11.2005 - 11.2011
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Delivered exceptional culinary experiences by working closely with chefs to develop innovative menus tailored to clients'' preferences.
- Developed effective marketing strategies for promoting catering services in local communities, attracting new business opportunities.
Public Areas/Room Attendant
Fairmont Jasper Park Lodge
Jasper
03.2003 - 10.2005
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Internship Student
Hyatt Regency Denver
Denver
03.2001 - 09.2003
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Strata Management -
Sauder School of Business
Victoria11.2021
Hospitality Administration - Hospitality
College of The New Caledonia
Prince George, None05.2002
Dogwood -
Kelly Road Shasti
Prince George, BC06.2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Teamwork and collaboration
- Event coordination
- Administrative support
- Customer relations
Languages
English
Timeline
Office Manager
Team Powerhouse Realty
11.2013 - Current
Housekeeping Manager
Coast Inn of the North
11.2011 - 11.2013
Catering Coordinator
Coast Inn of the North
11.2005 - 11.2011
Public Areas/Room Attendant
Fairmont Jasper Park Lodge
03.2003 - 10.2005
Internship Student
Hyatt Regency Denver
03.2001 - 09.2003
Strata Management -
Sauder School of Business
Hospitality Administration - Hospitality
College of The New Caledonia
Dogwood -
Kelly Road Shasti