Donna Attridge
Customer Service
Kitchener,Ontario
Summary
Experienced Customer Service provider with studies in health care and administrative duties. Valued creating and following structure systems, prioritizing tasks and attention to detail. Applied these skills while providing excellent client care to a wide spectrum of needs and inquiries. Enjoyed using personal real world experiences to further benefit the organization.
Overview
14
14
years of professional experience
Work History
Laundry Attendant
DJ's Laundry And Cafe
04.2018 - Current
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as linen restrictions, appropriate temperature, and various cleaning agents.
- Examined dried clothes to identify stains, tears and issues.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
- Delivered superior customer service by responding to inquiries and complaints.
Restaurant Team Member
Tim Hortons
01.2011 - 11.2011
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and POS system to accept payments and make change.
Support Worker
St James Place Charity
01.2010 - 10.2011
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Promoted community integration by providing extensive physical, emotional and social support.
Restaurant Team Leader
Tim Hortons
04.2009 - 09.2011
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food preparation, production, and plating for quality control.
- Aided in decreasing drive-thru times from 40 seconds to and average of 15 seconds
Education
Medical Office Assistant - Reception With Medical Terminology
TriOS College
Kitchener05.2017
Skills
- Inventory and Restocking
- Creative Solutions
- Serve Customers
- Retail Sales Customer Service
- Critical Thinking
- Microsoft Word
- Recordkeeping Strengths
- Project Management Abilities
- Medical Terminology Knowledge
- Active Listening
- Customer Service
- Managing Multiple Tasks
- Administrative and Office Support
Timeline
Laundry Attendant
DJ's Laundry And Cafe
04.2018 - Current
Restaurant Team Member
Tim Hortons
01.2011 - 11.2011
Support Worker
St James Place Charity
01.2010 - 10.2011
Restaurant Team Leader
Tim Hortons
04.2009 - 09.2011
Medical Office Assistant - Reception With Medical Terminology
TriOS College
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