Donn Dolphin
Industrial Sales
Brea
Summary
Seasoned Branch / Territory Manager with over 30 years of experience in the industrial power transmission and automation industry, with highly proven sales and leadership skills. I bring relevant experience in developing strategic market plans, managing customer relationships, and leading high-performing sales teams. Known for problem-solving abilities and commitment to achieving territory objectives. Previous roles have shown significant growth in client base and revenue generation through effective relationship building and negotiation techniques. In-depth knowledge of motors, VFDs, gearing, bearings, chain, conveyor belting, modular plastic belts, material handling equipment, fluid power, and have worked on almost every type of application and conveyor system out there in the field.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Branch Manager
Motion Industries
Anaheim
10.2016 - 05.2025
- Increased annual sales from $4 million in 2016 to over $12 million in 2024, achieving highest GP% in the region.
- Obtained multiple Triple Crown achievement awards for outstanding sales growth, customer satisfaction, and profitability.
- Managed staff scheduling, hiring, and training processes to optimize team performance.
- Made weekly joint sales calls with the outside sales team to educate and demonstrate how to identify problem area's customers are facing.
- Designed innovative sales and service strategies to enhance revenue and retention.
- Established strong partnerships with vendors and suppliers to improve collaboration.
- Provided guidance and support to team members for problem resolution and customer service issues.
- Conducted detailed assessments of operations to identify sales opportunities and production improvements.
- Monitored branch financial performance monthly to ensure strategic alignment.
Territory Manager
Hill and Associates
San Clemente
02.2013 - 09.2016
- Manufacturers' Representative for automation products.
- Electric motors, VFDs, starters, sensors, linear actuators, gearmotors, and mechanical components.
- Called mainly on OEMs, integrators, and some distributors.
- Achieved or surpassed monthly revenue growth targets consistently.
- Coordinated trade shows and promotional events to enhance brand visibility in territory.
- Monitored competitor activities to maintain competitive edge.
- Developed and executed strategies to drive sales in assigned territory.
- Established relationships with key customers, vendors, and distributors to strengthen market presence.
- Created presentations for potential customers showcasing product features and benefits.
- Prepared detailed sales reports for senior management review.
- Provided exceptional after-sales support to maintain high levels of customer satisfaction.
Account Executive
Rexnord Industries LLC
Anaheim
09.2009 - 06.2013
- Managed the Southern California territory, calling on distributors and OEMs.
- Cultivated relationships with key decision makers through regular client visits and follow-ups.
- Specialized in the food and beverage segment with modular belting and other sanitation products.
- Developed a comprehensive sales plan, increasing revenue in assigned territory.
- Generated weekly sales performance reports for upper management review.
- Conducted market research to identify and pursue new business opportunities.
- Monitored competitors' activities and adapted strategies to maintain competitiveness.
- Performed product demonstrations at conferences, meetings, and seminars as required.
- Identified customer needs through targeted questioning to recommend suitable products.
- Drove sales through strategic meetings with customers, enhancing overall engagement.
Territory Manager
Access Automation
Anaheim
06.2006 - 09.2009
- Manufacturers' Representative for automation products
- Servo Motors, Drives, Sensors, Actuators, VFD's.
- Identified potential customers, evaluated their needs and created customized solutions.
- Maintained accurate records of all sales activities within the assigned territory.
- Developed relationships with key decision makers at target accounts.
- Generated detailed reports on sales performance against targets set by management.
- Developed and implemented sales strategies to increase territory revenue.
- Negotiated contracts with customers to ensure favorable terms for both parties.
- Researched new technologies that could improve operational efficiency within the organization.
- Attended industry conferences and trade shows to stay up-to-date on market trends.
- Met and exceeded quarterly and annual sales targets consistently.
- Fostered partnerships with local businesses to expand market presence and drive sales.
- Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
- Participated in sales training and workshops to improve product knowledge and sales techniques.
Account Representative
Motion Industries
Anaheim
02.1995 - 05.2006
- Generated new business through cold-calling prospective clients.
- Negotiated pricing agreements with vendors and customers.
- Conducted market research to identify new sales opportunities.
- Participated in training programs designed to enhance job knowledge.
- Provided excellent customer service to ensure client satisfaction.
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Implemented targeted sales strategies to penetrate competitive accounts and secure new business.
- Negotiated and closed deals, consistently meeting or exceeding sales targets.
- Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
- Developed and maintained solid client relationships by regularly following up on clients.
- Listened to customer needs to identify and recommend best products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Education
Some College (No Degree) - Business Administration And Management
Golden West College
Skills
- Sales management and strategy
- Customer service and relations
- Staff training and development
- Inventory control
- Vendor management
- Team building and leadership
- Communication skills
- Performance evaluation
- Sales planning and execution
- Work ethic
- Sales expertise
- Decision-making skills
- Upselling and cross-selling techniques
- Multi-tasking abilities
- Strategic planning and execution
- Interviewing and hiring processes
Certification
- Certificates received.....
- Timken
- Dodge
- Rexnord
- Falk
- Sumitomo
- Martin Sprocket & Gear
- ABB
- Gates
- Morse
- Nook Industries
- Sealmaster
- SMC Pnuematics
- Thomson Linear
References
References available upon request.
Personal Information
Education and Training
other
Timeline
Branch Manager
Motion Industries
10.2016 - 05.2025
Territory Manager
Hill and Associates
02.2013 - 09.2016
Account Executive
Rexnord Industries LLC
09.2009 - 06.2013
Territory Manager
Access Automation
06.2006 - 09.2009
Account Representative
Motion Industries
02.1995 - 05.2006
Some College (No Degree) - Business Administration And Management
Golden West College
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