Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

DON JOANNA MUNEZAWINDANGA

Gatineau

Summary

Offering excellent organizational abilities and a strong aptitude for multitasking and prioritizing tasks. Contributes a solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills in day-to-day work.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Elections Canada
11.2024 - 05.2025
  • Handled Incoming Calls from agents who were on site from the electoral districts regarding different requests, mostly HR, Electoral Material Management, and Shipping Ballots.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Ensured accurate record-keeping with diligent data entry and database.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Banking Advisor

RBC Royal Bank
10.2024 - 12.2024
  • Increased client satisfaction by providing personalized banking solutions and financial advice.
  • Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
  • Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
  • Strengthened customer relationships through timely follow-ups and proactive communication.

Customer Service Consultant

Lotos Group
08.2024 - 10.2024
  • Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Provided feedback on potential areas for improvement within the department based on personal experiences and observations.

Senior Customer Service Representative

Industrielle Alliance
06.2023 - 11.2023
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Education

Bachelor in Social Sciences -

University of Ottawa
Ottawa, ON
12-2023

Skills

  • Data entry
  • Office administration
  • Time management
  • Critical thinking
  • Scheduling and calendar management
  • Dedicated team player
  • Meticulous attention to detail
  • Mail handling
  • Writing reports

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Elementary

Certification

Security Clearance- Reliable

CPR- First aid certification- Croix Rouge Canada

COOP- Fighting hunger - Ville d'Ottawa (2023)

Centre Seruka- Campagne d'aide aux Femme violées (2016-2019)

Timeline

Administrative Assistant

Elections Canada
11.2024 - 05.2025

Banking Advisor

RBC Royal Bank
10.2024 - 12.2024

Customer Service Consultant

Lotos Group
08.2024 - 10.2024

Senior Customer Service Representative

Industrielle Alliance
06.2023 - 11.2023

Bachelor in Social Sciences -

University of Ottawa

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DON JOANNA MUNEZAWINDANGA