Donisha Lewis
Georgetown,Canada
Summary
Self motivated and technically skilled Senior accounts receivable /customer Services specialist With over 15 years’ experience in managing portfolio assets valued of $20 million dollars. Strong problem-solving and communication skills demonstrated in successful resolution of customer billing issues. Recognized as a dedicated worker who is driven to meet accounts receivable targets and contribute to the company's profitability.
Overview
20
20
years of professional experience
Work History
Credit Analyst
Leavitt Machinery
Coquitlam, BC
03.2023 - Current
- Analyzing financial data, assessing credit risk
- Provide recommendations on loan applications and credit limits
- Collaborating with stakeholders, and ensuring compliance
- Managed and maintained a $20 million dollar portfolio
- Assist in credit analysis for new clients, running and reviewing their credit report
- Reviewed AR aging report and provided manager with weekly status report, determining final resolution for account
- Worked and resolved issues with high balance non-performing accounts, reducing delinquent buckets and maintain a 80% current buckets
- Established new accounts and determined extension of credit line for existing accounts
- Negotiated payment arrangements and insured customers maintained terms of agreement
- Recommended outside collection efforts when necessary
- Resolved customer issues, incorrectly shipped products, billing issues, and reconciled customer accounts
- Communicate directly with all levels of management and departments internally and externally of the company, to resolve various issues
- Release account hold after payment or payment arrangement as been made
Senior Credit Associate
Caldic Canada Inc
Mississauga, ON
08.2019 - 03.2023
- Review daily shipments to ensure the appropriate customers are on hold or released according to their credit risk based on past due invoices and credit limit availability
- Review and process customer requests for terms and credit as required by customers, sales representatives and management; order and utilize D&B report as required to review financial and credit score
- Request customer payment on outstanding invoices to ensure payments are received within established credit terms; receive post-dated cheques from customer if appropriate
- Ensure established credit limits and terms are enforced
- Review Daily Aging Overdue Report and contact customers with outstanding payments to be made
- Manage accounts receivable aging to achieve specified DSO targets
- Manage short payments and/or deductions on customer accounts
- Update Customer Care and Shipping Dept
- On sales orders that are being released or remaining on hold in order to advise customer
- Coordinate with finance team to ensure customer invoicing and cash application is appropriate and updated on a timely basis
- Respond to customer inquiries on a variety of matters including account adjustments, establishing payment schedules, cheque information
- Review month end customer balances and recommend an appropriate allowance for doubtful accounts
- File proof of claim in case of bankruptcy and deal with all collection agency issues
- Provide recommended action plan to the Finance Director on all accounts over 90 days past due
- Responsible to open new customer accounts and assign an initial credit limit; review credit application terms and trade references prior to opening account
- Respond to external trade reference requests and forward required details to requester
- Complete all other duties as assigned by Finance Director
- Ensure compliance with all health and safety regulations, GMP’s and HACCP requirement
Senior Accounts Receivable Associate
Trailer Wizards Ltd
Mississauga, ON
05.2012 - 07.2019
- Managing Portfolio assets valued at $10.5million dollars accounting for 55% of company western Canadian holdings
- Responsible for collection calls and reconciling disputes for 600 + accounts; achieving a 45% decrease in 60 to 91+ day holdings
- Identify problem accounts; collaborate with internal and external stakeholders providing recommendations for recovery and risk mitigation
- Monitor the aged receivables; respond to customer inquiries regarding billing and all outstanding balances
- Perform credit analysis and risk assessment to established new accounts and extend line of credits to existing customers
- Preparing and distributing monthly aging report to credit managers and VPs
- Daily and weekly monitoring of customer accounts, ensuring current status is maintained consistently
- Use of technology to track customer information, including word, excel, Sales Force, Microsoft Dynamics AX
- Assisting in the overall achievement of department gold’s
- Other duties and/or project as required
- Ensure customer accounts are within payment terms and credit limit for daily order releases and product shipments
- Perform accounts adjustment issuing credit & debit memo for tax-exemptions, bad debt write-offs, finance charges and vendor/ sales rebates
Credit and Collection Coordinator
CURO Financial Group Cash (Money Cheque)
Mississauga, ON
04.2005 - 06.2011
- Verified and updated all client information in compliance to the privacy act and corporate expectations
- Performed collections duties; Advising clients on past due accounts and offered various repayment options through financial assessment via systems such as DRS, POS and Pics
- Successfully managed three stores and their daily returns resulting in increased revenue by 15%
- Closely worked with upper management to improve the client flow and updated client information
- Generated daily reports on collection activities by updated spreadsheets and providing information on delinquent accounts and contested bankruptcies
Education
CCP -
Credit Institute of Canada
03.2025
Diploma - Computer programming
Seneca College
Skills
- Risk assessment
- Credit analysis
- Financial statement analysis
- Credit risk
Accomplishments
Improved Risk Assessment
Conducted in-dept credit analysis,reducing bad debt by 15% through more accurate risk assessment and collection .
Increased efficiency
Streamline credit evaluation process , cutting approval time by 30% while maintaining thorough risk analysis
Portfolio Growth
Managed a credit portfolio worth $20M ensuring high quality leading decisions and minimizing bad debt.
Customer Impact
Advising my sale team and client on creditworthiness and financial strategies,increasing credit limit approval success rate by 15%
Languages
English
Full Professional
Timeline
Credit Analyst
Leavitt Machinery
03.2023 - Current
Senior Credit Associate
Caldic Canada Inc
08.2019 - 03.2023
Senior Accounts Receivable Associate
Trailer Wizards Ltd
05.2012 - 07.2019
Credit and Collection Coordinator
CURO Financial Group Cash (Money Cheque)
04.2005 - 06.2011
Diploma - Computer programming
Seneca College
CCP -
Credit Institute of Canada