Donisha Lewis
Georgetown,Canada
Summary
Self motivated and technically skilled Senior accounts receivable /customer Services specialist With over 15 years’ experience in managing portfolio assets valued of $20 million dollars. Strong problem-solving and communication skills demonstrated in successful resolution of customer billing issues. Recognized as a dedicated worker who is driven to meet accounts receivable targets and contribute to the company's profitability.
Overview
20
20
years of professional experience
Work History
Credit Analyst
Leavitt Machinery
03.2023 - Current
- Analyzing financial data, assessing credit risk
- Provide recommendations on loan applications and credit limits
- Collaborating with stakeholders, and ensuring compliance
- Managed and maintained a $20 million dollar portfolio
- Assist in credit analysis for new clients, running and reviewing their credit report
- Reviewed AR aging report and provided manager with weekly status report, determining final resolution for account
- Worked and resolved issues with high balance non-performing accounts, reducing delinquent buckets and maintain a 80% current buckets
- Established new accounts and determined extension of credit line for existing accounts
- Negotiated payment arrangements and insured customers maintained terms of agreement
- Recommended outside collection efforts when necessary
- Resolved customer issues, incorrectly shipped products, billing issues, and reconciled customer accounts
- Communicate directly with all levels of management and departments internally and externally of the company, to resolve various issues
- Release account hold after payment or payment arrangement as been made
Senior Credit Associate
Caldic Canada Inc
08.2019 - 03.2023
- Review daily shipments to ensure the appropriate customers are on hold or released according to their credit risk based on past due invoices and credit limit availability
- Review and process customer requests for terms and credit as required by customers, sales representatives and management; order and utilize D&B report as required to review financial and credit score
- Request customer payment on outstanding invoices to ensure payments are received within established credit terms; receive post-dated cheques from customer if appropriate
- Ensure established credit limits and terms are enforced
- Review Daily Aging Overdue Report and contact customers with outstanding payments to be made
- Manage accounts receivable aging to achieve specified DSO targets
- Manage short payments and/or deductions on customer accounts
- Update Customer Care and Shipping Dept
- On sales orders that are being released or remaining on hold in order to advise customer
- Coordinate with finance team to ensure customer invoicing and cash application is appropriate and updated on a timely basis
- Respond to customer inquiries on a variety of matters including account adjustments, establishing payment schedules, cheque information
- Review month end customer balances and recommend an appropriate allowance for doubtful accounts
- File proof of claim in case of bankruptcy and deal with all collection agency issues
- Provide recommended action plan to the Finance Director on all accounts over 90 days past due
- Responsible to open new customer accounts and assign an initial credit limit; review credit application terms and trade references prior to opening account
- Respond to external trade reference requests and forward required details to requester
- Complete all other duties as assigned by Finance Director
- Ensure compliance with all health and safety regulations, GMP’s and HACCP requirement
Senior Accounts Receivable Associate
Trailer Wizards Ltd
05.2012 - 07.2019
- Managing Portfolio assets valued at $10.5million dollars accounting for 55% of company western Canadian holdings
- Responsible for collection calls and reconciling disputes for 600 + accounts; achieving a 45% decrease in 60 to 91+ day holdings
- Identify problem accounts; collaborate with internal and external stakeholders providing recommendations for recovery and risk mitigation
- Monitor the aged receivables; respond to customer inquiries regarding billing and all outstanding balances
- Perform credit analysis and risk assessment to established new accounts and extend line of credits to existing customers
- Preparing and distributing monthly aging report to credit managers and VPs
- Daily and weekly monitoring of customer accounts, ensuring current status is maintained consistently
- Use of technology to track customer information, including word, excel, Sales Force, Microsoft Dynamics AX
- Assisting in the overall achievement of department gold’s
- Other duties and/or project as required
- Ensure customer accounts are within payment terms and credit limit for daily order releases and product shipments
- Perform accounts adjustment issuing credit & debit memo for tax-exemptions, bad debt write-offs, finance charges and vendor/ sales rebates
Credit and Collection Coordinator
CURO Financial Group Cash (Money Cheque)
04.2005 - 06.2011
- Verified and updated all client information in compliance to the privacy act and corporate expectations
- Performed collections duties; Advising clients on past due accounts and offered various repayment options through financial assessment via systems such as DRS, POS and Pics
- Successfully managed three stores and their daily returns resulting in increased revenue by 15%
- Closely worked with upper management to improve the client flow and updated client information
- Generated daily reports on collection activities by updated spreadsheets and providing information on delinquent accounts and contested bankruptcies
Education
CCP -
Credit Institute of Canada
03.2025
Diploma - Computer programming
Seneca College
Skills
- Risk assessment
- Credit analysis
- Financial statement analysis
- Credit risk
Accomplishments
Improved Risk Assessment
Conducted in-dept credit analysis,reducing bad debt by 15% through more accurate risk assessment and collection .
Increased efficiency
Streamline credit evaluation process , cutting approval time by 30% while maintaining thorough risk analysis
Portfolio Growth
Managed a credit portfolio worth $20M ensuring high quality leading decisions and minimizing bad debt.
Customer Impact
Advising my sale team and client on creditworthiness and financial strategies,increasing credit limit approval success rate by 15%
Languages
English
Full Professional
Timeline
Credit Analyst
Leavitt Machinery
03.2023 - Current
Senior Credit Associate
Caldic Canada Inc
08.2019 - 03.2023
Senior Accounts Receivable Associate
Trailer Wizards Ltd
05.2012 - 07.2019
Credit and Collection Coordinator
CURO Financial Group Cash (Money Cheque)
04.2005 - 06.2011
Diploma - Computer programming
Seneca College
CCP -
Credit Institute of Canada
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