Donique Phillips
North York,Canada
Summary
Qualified Child and Youth Worker with a background in supporting and enhancing student experiences in after-school programs. Assisted in planning and implementing engaging activities, contributing to a positive and safe environment for children. Demonstrated effective communication and organizational skills through collaboration with staff and parents.
Overview
12
12
years of professional experience
1
1
Certification
Work History
After School Program Assistant (Part Time)
MACAULAY CHILD DEVELOPMENT CENTRE
08.2018 - Current
- Assisting in an after-school program for school-age children, grades 2-5 in areas such as nutrition, wellness, and physical activity
- Preparing healthy snacks while utilizing food handler guidelines; ensuring cleanliness of work and snack area
- Supervising children to protect their safety and well-being; supporting children with completing challenging homework
- Working effectively as part of a team to provide a safe, healthy, and enjoyable after-school program for children
Residential Child and Youth Counsellor
DLC RESIDENTIAL SERVICES
03.2021 - 11.2024
- Identifying and prioritizing the needs of special needs child and youth
- Ensuring physical, social and emotional health and safety of clients
- Intervening with clients in crisis situations to ensure their own safety as well as that of others in immediate area
- Cooperating in a team approach, and support key workers in implementing program goals and direction
After School Program Leader
MACAULAY CHILD DEVELOPMENT CENTRE
10.2021 - 06.2022
- Designed and led an after school program for school-age children, grades 2-5 in areas such as nutrition, wellness, and physical activity
- Planned and organized a safe environment; supervised children to always protect their safety and personal well-being while in the program
- Assisted and supported children to complete homework and other academic activities both in groups and one-on-one settings
- Communicated and engaged with parents/caregivers, and liaise with teachers when needed
Cashier/Stock Clerk
BULK BARN
09.2018 - 09.2019
- Greeting customers and providing customer service
- Operation of cash register
- Processing money, cheques and credit/debit card payments
- Stocking shelves, cleaning work area
Part-time Associate
MARK’S
09.2017 - 04.2018
- Delivered exceptional customer service
- Maintained the store through restocking, seasonal changeover, pricing and signing, etc
- Processed cash and credit transactions
- Interpreted goals set out by managers in order to carry out effective work around store (i.e., customer service, product knowledge, etc.)
Volunteer Receptionist
RIVERDALE IMMIGRANT WOMEN’S CENTRE
04.2017 - 08.2017
- Accurately answered and directed phone calls to appropriate staff to ensure clients had their needs fulfilled
- Effectively signed in clients, service workers, and community members that entered the centre
- Communicated and interacted with clients; assisted and completed any administrative needs in support of client care
- Successfully completed inventory tasks such as re-stocking, to ensure organization and orderliness
Program Support Assistant
TORONTO DISTRICT SCHOOL BOARD
07.2017 - 07.2017
- Supported teachers with deaf and hard of hearing individuals and groups of students in activity participation that provided a sense of belonging to students
- Safely guided JK – Grade 8 children to appropriate play areas such as playground, gym, library, and washroom
- Successfully comforted emotionally upset children with the use of American Sign Language
Volunteer Program Assistant
TORONTO DISTRICT SCHOOL BOARD
07.2016 - 07.2016
- Assisted teachers in planning and developing age appropriate, Afro-centric curriculum which provided identity affirming content for students
- Successfully supervised children between the ages of 3 and 6 years old
- Assisted in the supervision of children in the classroom and playground to establish an environment of comfort and security
- Encouraged children to remain active in various activity centers for the sake of children’s mental, physical, and emotional well-being
Seasonal Gift Wrapper
PANDORA
12.2014 - 12.2014
- Wrapping gifts for customers
- Greeting customers at the door and informing them of promotions
- Familiarized myself with the values and goals of PANDORA
- Produced exceptional customer service and positive customer experiences
Volunteer Office Assistant
ST. JOHN’S AMBULANCE
08.2012 - 08.2012
- Successfully managed volunteer filing system and recorded information as needed
- Ensured accuracy and efficiency when entering information into database
- Updated paperwork, maintained confidential documents, and completed word processing tasks
Education
Bachelor of Arts - Criminal Justice and Public Policy
University of Guelph
01.2018
High School Diploma -
St. Basil-the-Great College School
01.2014
Skills
- High level of awareness
- Reflective and reflexive
- Strong verbal communication skills
- Positive attitude
- Patience
- Thoughtfulness
- Comprehensive writing skills
- Clear writing skills
- Concise writing skills
- Ability to work independently
- Ability to work in a team environment
- Reliability
- Punctuality
- Responsibility
- Teaching techniques
- Outdoor activities
- Special needs experience
- Arts and crafts
- Social-emotional learning
- At-risk mentoring
- Trauma-informed care
- Problem-solving abilities
- Multitasking
- Safety awareness
- Health and safety
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Valid G License, 05/2018, Government of Ontario
- Food Handler Training Certificate, 09/2018, Toronto Public Health
- High Five – Principles of Healthy Child Development, 08/2018, Parks and Recreation Ontario
- Ontario Scholar Award – Over 80% GPA, 06/2014, Toronto District School Board
- University of Guelph Entrance Scholarship – Over 80% GPA, 09/2018, University of Guelph
Languages
English
Native or Bilingual
Interests
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
After School Program Leader
MACAULAY CHILD DEVELOPMENT CENTRE
10.2021 - 06.2022
Residential Child and Youth Counsellor
DLC RESIDENTIAL SERVICES
03.2021 - 11.2024
Cashier/Stock Clerk
BULK BARN
09.2018 - 09.2019
After School Program Assistant (Part Time)
MACAULAY CHILD DEVELOPMENT CENTRE
08.2018 - Current
Part-time Associate
MARK’S
09.2017 - 04.2018
Program Support Assistant
TORONTO DISTRICT SCHOOL BOARD
07.2017 - 07.2017
Volunteer Receptionist
RIVERDALE IMMIGRANT WOMEN’S CENTRE
04.2017 - 08.2017
Volunteer Program Assistant
TORONTO DISTRICT SCHOOL BOARD
07.2016 - 07.2016
Seasonal Gift Wrapper
PANDORA
12.2014 - 12.2014
Volunteer Office Assistant
ST. JOHN’S AMBULANCE
08.2012 - 08.2012
High School Diploma -
St. Basil-the-Great College School
Bachelor of Arts - Criminal Justice and Public Policy
University of Guelph
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