Dongxiao Yang
Ottawa
Summary
OMVIC certification. One year and half experience of Auto Finance manager. Excellent oral and written communication skills in both English and Mandarin. Providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, car loan origination and closing. Offers great time management and task prioritization skills. Reliable sales representative with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Pars Auto Dealership
01.2023 - 05.2023
- Answered customers' questions regarding vehicles, prices, and availability
- Managed friendly and professional customer interactions
- Negotiated purchase prices and explained sales, warranty, and optional products
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Greeted customers on lot and in showroom to answer questions about brand and available inventory
- Closed 9 deals in first month
Finance Manager
Approalguy Car Loan
02.2023 - 06.2023
- Processed loan applications and monitored progress from start to finish
- Developed and maintained relationships with customers, lenders and other third parties
- Evaluated loan requests and documents to verify accuracy and completeness
- Approved loan applications based on customer creditworthiness and provided detailed financial advice
- Explained very technical financial information to applicants in easy to understand language
- Negotiated loan terms and conditions with customers to secure best deal
- Processed invoices and contacted appropriate parties for timely payment receipt
- Closed four deals in first month
Manager
Genji Japanese restaurant
11.2018 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Assisted in development and implementation of new menus to offer variety and options to customers
- Managed over 26 customer reservations in one evening
Vehicle Finance and sales Representative
Chery Auto
05.2019 - 08.2019
- Used customer insights to develop innovative sales strategies to increase sales
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
- Greeted customers on lot and in showroom to answer questions about brand and available inventory
Online Customer Service
Sheng Pin Fang Snacks Retail
01.2020 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Managed over 50 customer calls in one day
Genesis Experience Manager
Genesis Ottawa
06.2023 - 01.2024
- Developed and implemented strategic initiatives to enhance customer experience and satisfaction, including at-home test drive and valet mode.
- Studied the product knowledge regarding the G70, GV70 and other models. Familiar with different trim levels and operation system.
- Sold 12 cars in first month, and the average car sales in Genesis Ottawa was 15.
- Established performance Excel to monitor effectiveness and operational efficiency.
- Responded proactively and positively to daily leads.
Sales Consultant
Huntclub Nissan
01.2024 - Current
- Sold 27 cars in first month.
- Achieved chairman club and sold more than 190 cars in first year .
- Familiar with Nissan product knowledge and negotiation process.
- Average 40 calls per day.
- Established strong skill with VIN solution, Global CDK and Ipacket.
Education
Bachelor of Social Sciences - Economics
University of Ottawa
90 University Private, Ottawa, ON K1N 6N501.2023
Skills
Investment Analysis
- Analyzed insurance, and car loans
- Had a clear understanding of tax system of Ontario
- Familiar with banking products and services such as cheque and saving accounts, bill
- Payment, foreign exchange, and credit cards
Finance Analysis
- Financial Instrument
- Solved problems accurately about currency inflation, company’s budget balance, deficits
- Combined IS-LM model with AS-AD model to analyze goods and finance markets
- Obtained analysis skills in a relationship in short-term and long-term between the natural rate of unemployment and inflation during classes in macroeconomics
Software
- Acquired advanced knowledge of Microsoft Word, PowerPoint and Outlook and Teams
- Gained comprehensive capabilities for creating pivot tables in Microsoft Excel to categorize customer information, and built information navigating tables by Format as
- Table, as well as draw trend charts
- Produced well-made PowerPoints related to presentations
Communication
- Engaged conversation with customers
- Built a positive relation and lenders
- Wrote and corrected English and Chinese texts in professional emails, progress reports
- Calculate car loan Payments
Certification
OMVIC certificate
Hobbies
Archery
Motorcycle
Violin
Reference
JIAJIA BAI (Manager)
Genji Japanese restaurant,
613-793-9166
Jiajia9057@gmial.com
YANYAN DENG (Owner)
Genji Japanese restaurant,
613-255-5019
ydeng19@yahoo.ca
Timeline
Sales Consultant
Huntclub Nissan
01.2024 - Current
Genesis Experience Manager
Genesis Ottawa
06.2023 - 01.2024
Finance Manager
Approalguy Car Loan
02.2023 - 06.2023
Sales Representative
Pars Auto Dealership
01.2023 - 05.2023
Online Customer Service
Sheng Pin Fang Snacks Retail
01.2020 - 09.2022
Vehicle Finance and sales Representative
Chery Auto
05.2019 - 08.2019
Manager
Genji Japanese restaurant
11.2018 - Current
Bachelor of Social Sciences - Economics
University of Ottawa
Similar Profiles
William PollockWilliam Pollock
Sales Representative at Pars Cars Auto SalesSales Representative at Pars Cars Auto Sales
Rochell CoxRochell Cox
Customer Relations Manager at Gill Auto Group / Livermore Lincoln DealershipCustomer Relations Manager at Gill Auto Group / Livermore Lincoln Dealership
Julie GeneusJulie Geneus
Sales Executive at LEGENDS AUTO (CAR DEALERSHIP)Sales Executive at LEGENDS AUTO (CAR DEALERSHIP)
Cameron CrossCameron Cross
Founder & Principal Consultant at Cross Corp. FinancialFounder & Principal Consultant at Cross Corp. Financial
Alexandra Belizaire SolitaireAlexandra Belizaire Solitaire
Stages cliniques dans les milieux de soins at Centre de soins de longue duréeStages cliniques dans les milieux de soins at Centre de soins de longue durée