Dongkyun Kang
HAMILTON,Canada
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Server
Namu
01.2022 - Current
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Supervisor
Donchon Restaurant
11.2019 - 08.2020
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Tracked and prepared quarterly reports to present to leadership
- Created new process to serve food more efficiently so to serve better customer service
Server
Sushi Oyama
01.2018 - 07.2019
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Picker
Precision Medical Supply
03.2016 - 07.2017
- Pulled orders quickly to maintain demanding productivity goals.
- Sorted and organized items in designated areas for easy access.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
Supervisor
KyunngBok Palace restaurant
06.2014 - 05.2016
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Bachelor of Commerce - Commerce
Mcmaster Univerisity
10.2024
Diploma of Aircraft Maintenance Engineer (AME-M) -
British Columbia Institute of Technology
Burnaby, BC02.2014
Skills
- Problem-Solving
- Teamwork and Collaboration
- Multitasking Abilities
- Interpersonal Communication
- Critical Thinking
- Customer Service
- Time Management
Languages
English
Professional Working
Korean
Native or Bilingual
Timeline
Server
Namu
01.2022 - Current
Supervisor
Donchon Restaurant
11.2019 - 08.2020
Server
Sushi Oyama
01.2018 - 07.2019
Picker
Precision Medical Supply
03.2016 - 07.2017
Supervisor
KyunngBok Palace restaurant
06.2014 - 05.2016
Diploma of Aircraft Maintenance Engineer (AME-M) -
British Columbia Institute of Technology
Bachelor of Commerce - Commerce
Mcmaster Univerisity
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