Doney Emmanuel
Brampton,ON
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
Work History
Operations Manager
MovematePro
05.2024 - 05.2025
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Product Demonstrator
Club Demonstration Services at Costco
08.2023 - 04.2024
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Requested contact information from potential customers to provide additional information.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Assisted customers in locating items, addressed questions and provided product samples.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
Education
Post-Graduate Certificate - Business Management
Algoma University
12-2023
Bachelor of Science - Chemistry
St. Dominic's College
04-2021
Skills
- Marketing
- Performance monitoring
- Health and safety compliance
- Incidents management
- Performance reporting
- Performance management
- Cost control
- Operational efficiency
- Retail operations management
- Schedule management
- Multi-site operations
- Organizational management
- Social media marketing
- Customer relationship management (CRM)
- Negotiation
- Superb time management skills
- Solutions development
- Quality assurance and control
- Consultative sales
- Financial management
Education
Brampton, ON,Kottayam,Kerala
Languages
English
Native or Bilingual
Hindi
Professional Working
Malayalam
Native or Bilingual
Additional
Have Valid G license with clean driving record.
Great experience in driving trucks upto 24 ft.
Carpentary skills and great knowledge in handling power tools.
Timeline
Operations Manager
MovematePro
05.2024 - 05.2025
Product Demonstrator
Club Demonstration Services at Costco
08.2023 - 04.2024
Bachelor of Science - Chemistry
St. Dominic's College
Post-Graduate Certificate - Business Management
Algoma University
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