Dondre Thomas
Windsor,ON
Summary
Dedicated and customer-oriented Help Desk professional with 1 years of experience providing technical support and troubleshooting solutions in diverse environments. Possessing strong communication skills and a passion for resolving technical issues promptly.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Caribbean Island Spice
2012.09 - 2024.01
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Factory Line Worker
AP Plasma
2017.07 - 2017.09
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Identified machinery malfunctions by performing troubleshooting tasks.
Education
High School Diploma -
Riverside Secondary School
Windsor, ON06.2013
Some College (No Degree) - Computer Networking
Windsor Career College
Windsor, ONSome College (No Degree) - Web Development
St Clair College
Windsor, ONSkills
- Basic understanding of computer hardware and software
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
- Strong problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work well independently and in a team environment
- Eagerness to learn new technologies and concepts
Timeline
Factory Line Worker
AP Plasma
2017.07 - 2017.09
Customer Service Manager
Caribbean Island Spice
2012.09 - 2024.01
High School Diploma -
Riverside Secondary School
Some College (No Degree) - Computer Networking
Windsor Career College
Some College (No Degree) - Web Development
St Clair College
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