Dondre Thomas
Windsor,ON
Summary
Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 2 years.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Caribbean Island Spice
09.2012 - 01.2024
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Factory Line Worker
AP Plasma
07.2017 - 09.2017
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Identified machinery malfunctions by performing troubleshooting tasks.
Produce Clerk
Metro
09.2010 - 08.2012
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
Education
High School Diploma -
Riverside Secondary School
Windsor, ON06.2013
Skills
- Team Management
- Customer Service and Assistance
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Customer Relationship Management (CRM)
- Efficient and Detail-Oriented
- Understanding Customer Needs
Timeline
Factory Line Worker
AP Plasma
07.2017 - 09.2017
Customer Service Manager
Caribbean Island Spice
09.2012 - 01.2024
Produce Clerk
Metro
09.2010 - 08.2012
High School Diploma -
Riverside Secondary School
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