Donato Marcantonio

• Managed incoming calls and dispatched drivers to optimize delivery routes.
• Coordinated schedules and ensured timely communication between drivers and clients.
• Monitored vehicle locations using GPS tracking systems for efficient logistics management.
• Resolved issues related to shipment delays, enhancing customer satisfaction.
• Assisted in training new dispatchers on operational procedures and software tools.
• Collaborated with warehouse staff to ensure seamless loading and unloading processes.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 60 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

• Supervised daily operations, ensuring compliance with safety regulations and quality standards.
• Coordinated workflow among crew members to optimize productivity and resource allocation.

Prepared paperwork for outgoing Rail Units

Dispatching of units ensuring proper cut off times were met

Ensuring loaded units had proper hazardous documents

Processed Paperwork for outgoing/incoming units

Assigned drivers proper doors for units

OS&D made sure of all damages , shortages and overages were all documented and resolved

• Operated forklifts to efficiently load and unload shipments.
• Ensured accurate inventory counts through systematic tracking and reporting.
• Maintained cleanliness and organization of dock area to promote safety.
• Collaborated with team members to optimize loading processes and reduce delays.
• Implemented best practices for handling hazardous materials in compliance with regulations.
• Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
• Used fork lifts, hand truck, and pallet jacks to move materials on dock.
• Secured cargo using chains, load bars, wood blocks, and straps.