Donalyn Mercado
La Puente
Summary
Dedicated customer service professional with proven skills in complaint resolution, transaction processing, and product knowledge. Committed to enhancing customer satisfaction through effective relationship management and attention to detail.
Overview
2
2
years of professional experience
Work History
Custormer Representative
Tokyo Central
West Covina
02.2021 - 01.2023
- Assisted customers with inquiries and product selections to provide tailored solutions.
- Processed transactions accurately, ensuring efficient point-of-sale operations.
- Resolved customer complaints, contributing to improved satisfaction and loyalty.
Housekeeping Room Attendant
Pacific Palms Resort
City of Industry
12.2020 - 02.2021
- Cleaned and sanitized guest rooms to maintain Pacific Palms Resort standards and enhance guest comfort.
- Replenished towels, toiletries, and linens in all rooms to ensure guest needs were met.
- Reported maintenance issues promptly to minimize disruptions and maintain high guest satisfaction.
Education
High School Diploma -
Tagum High School
Tagum City04-1995
Skills
- Customer service
- Complaint resolution
- Customer relationship management
- Point-of-sale operation
- Transaction processing
- Product knowledge
Timeline
Custormer Representative
Tokyo Central
02.2021 - 01.2023
Housekeeping Room Attendant
Pacific Palms Resort
12.2020 - 02.2021
High School Diploma -
Tagum High School