DONALD WATSON
Courtenay
Summary
Dynamic Practice Manager with proven expertise in healthcare practice management at 626 Eyecare Inc. Skilled in team leadership and workflow management, I enhanced patient satisfaction and improved operational efficiency. Successfully implemented an electronic health record system, boosting data management efficiency and fostering a collaborative environment that elevated staff morale and productivity.
Overview
32
32
years of professional experience
Work History
PRACTICE MANAGER
626 EYECARE INC
674 PRIMROSE ST. QUALICUM BEACH, BC
08.2021 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
Senior Store Manager
Aldo Groupe - Aldo Shoes
Vancouver, BC
04.1993 - 08.2020
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- planned and assigned workload by delegating tasks and directing team members.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Built and motivated stellar teams using sound judgement and decision making, resulting in minimal turnover and superior performance.
Education
No Degree - OPTICAL SCIENCES- EYEGLASSES
Northern Alberta Institute of Technology
Edmonton, None04-2024
Skills
- Time Management
- Healthcare Practice Management
- Team Leadership
- Workflow management
- Effective Policy Execution
- Employee Evaluation Expertise
Accomplishments
Nominated for Manager of the Year Dec. 2021
Timeline
PRACTICE MANAGER
626 EYECARE INC
08.2021 - Current
Senior Store Manager
Aldo Groupe - Aldo Shoes
04.1993 - 08.2020
No Degree - OPTICAL SCIENCES- EYEGLASSES
Northern Alberta Institute of Technology