DONALD TENORIO JR
New Westminster
Summary
Motivated and reliable individual with hands-on experience in aviation operations and mechanical systems support. Proven ability to troubleshoot technical issues in high-pressure environments while maintaining a strong focus on safety and efficiency. Skilled in following protocols, coordinating with teams, and adapting quickly to dynamic operational needs. Committed to delivering high-quality work, supporting smooth operations, and ensuring compliance with industry standards and procedures.
Overview
6
6
years of professional experience
Work History
Operations Associate
ABCoast Aviation Services
09.2022 - 10.2024
- Collaborated with CATSA and USCBP to inspect and process baggage while adhering to strict security protocols.
- Coordinated with ramp agents to facilitate accurate and efficient baggage transfers for departing flights.
- Diagnosed and resolved technical malfunctions in baggage handling systems, working with IOC and Maintenance teams to prevent delays.
- Managed the safe transportation of luggage, including oversized and heavy items up to 60 lbs, to designated airline.
- Provided customer assistance by addressing inquiries related to flight schedules, baggage claims, and airport navigation.
Barista
Starbucks
09.2020 - 06.2021
- Delivered personalized customer service, aligning with brand values to enhance customer satisfaction.
- Built strong client relationships, leading to a 17% increase in sales performance.
- Earned Employee of the Quarter recognition for outstanding attention to detail and leadership.
- Conducted an analysis for mobile app user engagement data that improved app conversion rates for over 30,000 users.
Research Participant
University of British Columbia UBC
10.2018 - 11.2018
- Contributed to psychological research, studying cognitive responses in different situational contexts.
- Assisted in data collection and analysis, providing insights for behavioral research findings.
Education
Diploma Aircraft Maintenance Engineer 'M' -
British Columbia Institute of Technology BCIT
Richmond, BC06.2027
Foundations In Health Studies - Nursing
Langara College
Vancouver, BC12.2018
University of British Columbia UBC
Vancouver, BC11.2018
Skills
- Customer service
- Adaptability
- Detail oriented
- Empathy
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Reliability
Timeline
Operations Associate
ABCoast Aviation Services
09.2022 - 10.2024
Barista
Starbucks
09.2020 - 06.2021
Research Participant
University of British Columbia UBC
10.2018 - 11.2018
Diploma Aircraft Maintenance Engineer 'M' -
British Columbia Institute of Technology BCIT
Foundations In Health Studies - Nursing
Langara College
University of British Columbia UBC
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