Summary
Overview
Work History
Education
Skills
Professional Development
Languages
Timeline
Generic

DONALD MUJAKPERUO

Grande Prairie,Alberta

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

10
10
years of professional experience

Work History

Customer Account Manager

Concentrix
09.2022 - Current
  • Primarily serving as a liaison between the client and company, with a strong focus on delivering exceptional customer experiences and cultivating enduring relationships.
  • Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Evaluated customers' potential needs to make appropriate recommendations.

Junior Sales Manager

Staples
09.2019 - 08.2022
  • Built effective working partnerships across functional departments and key influencers within customers and executed sales plans for the existing customer base to meet profit increase goals.
  • Developed comprehensive sales reports to analyze performance trends and identify areas for improvement.
  • Increased sales revenue by building strong relationships with clients and identifying their specific needs.
  • Implemented effective sales strategies for improved market penetration and client acquisition.
  • Delivered engaging product presentations to prospective clients, highlighting key selling points while addressing any objections or concerns.

Assistant Market Manager

Sherwin-Williams
03.2019 - 08.2019
  • Analyzed account details such as usage, sales data, and client comments to enhance understanding of effectiveness.
  • Conducted thorough market research to identify new opportunities for growth and expansion.
  • Streamlined operational processes for improved efficiency and increased profitability.
  • Mentored junior team members, fostering a supportive environment that encouraged professional development.

Financial Services Representative

CIBC (Canadian Imperial Bank of Commerce)
06.2017 - 12.2018
  • Established important client relationships by providing exceptional service in queries, products, and maintenance and worked with clients to develop financial planning strategies.
  • Contributed towards branch growth by identifying prospects within the community and nurturing relationships for new business opportunities.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Maintained updated records of all financial transactions to support traceability.

Field Engineer I (Wireline Logging Services)

Baker Hughes
02.2014 - 02.2015
  • Served as a Field Engineer with the primary responsibility of providing technical service and support to more than 3 key clients.
  • Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
  • Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
  • Applied expertise in comprehensive root cause failure analysis.

Education

Master of Engineering in Chemical Engineering -

Dalhousie University
Halifax, NS
10.2016

Bachelor of Engineering in Electrical and Electronics Engineering -

Covenant University
Nigeria
07.2012

Skills

  • Communication tools
  • CRM Software
  • Microsoft Office Suite
  • Adaptability
  • Budget Management
  • Communication Skills
  • Continuous Improvement
  • Customer Relationship Management
  • Data Analysis
  • Leadership
  • Problem Solving
  • Process Optimization and Production Chemistry
  • Quality Assurance
  • Safety and Compliance
  • Time Management

Professional Development

  • Customer Relationship Management
  • Customer Success Management Fundamentals
  • Lean Six Sigma (Green Belt)
  • Operational Excellence
  • Project Management Professional (In-View)
  • Solution Sales

Languages

English
Native or Bilingual

Timeline

Customer Account Manager

Concentrix
09.2022 - Current

Junior Sales Manager

Staples
09.2019 - 08.2022

Assistant Market Manager

Sherwin-Williams
03.2019 - 08.2019

Financial Services Representative

CIBC (Canadian Imperial Bank of Commerce)
06.2017 - 12.2018

Field Engineer I (Wireline Logging Services)

Baker Hughes
02.2014 - 02.2015

Master of Engineering in Chemical Engineering -

Dalhousie University

Bachelor of Engineering in Electrical and Electronics Engineering -

Covenant University

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DONALD MUJAKPERUO