Donald Klade
Paradise
Summary
Security Officer with over 12 years of extensive expertise in conflict resolution, customer service, and surveillance. Proficient in managing inventory, ensuring compliance, and enhancing customer satisfaction through effective communication and problem-solving skills. Committed to maintaining a secure environment while fostering teamwork and operational efficiency.
Overview
12
12
years of professional experience
Work History
Security Officer
Armed Guard Private Protection
06.2025 - 02.2026
- Monitored surveillance equipment to detect and respond to security breaches.
- Conducted regular patrols to ensure safety and compliance with casino policies.
- Collaborated with law enforcement during incidents to maintain public safety.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
GUEST SERVICE REPRESENTATIVE
AMPM/ARCO
04.2023 - 06.2024
- Prepare and submit daily earnings and sales logs, ensuring accuracy and compliance.
- Maintain an organized and clean work environment to enhance customer experience.
- Greet and assist customers, resolving service issues promptly and effectively.
- Manage inventory and merchandise, ensuring optimal stock levels and presentation.
TEAM MEMBER
Taco Bell
01.2022 - 03.2022
- Welcomed customers, ensured efficient service, boosting satisfaction and repeat visits.
- Worked seamlessly with kitchen staff to ensure timely order fulfillment, fostering a cooperative environment that enhanced overall team performance.
MOBILE PATROL OFFICER
Featherfalls Casino
10.2021 - 01.2022
- Ensured equipment safety and readiness, enhancing operational efficiency.
- Patrolled premises, promptly resolving security issues.
- Maintained clear radio communication for swift team coordination.
- Interacted with guests, promoting a safe and welcoming atmosphere.
MOBILE PATROL OFFICER
Securitas Security
12.2020 - 08.2021
- Conducted regular patrols ensuring site security and safety compliance.
- Collaborated with local police to manage security incidents effectively.
- Maintained detailed daily reports using digital systems for accountability.
- Ensured site cleanliness and vehicle readiness through routine checks.
- Facilitated positive interactions with site personnel and visitors.
SECURITY OFFICER
Parkwest Casino Lodi
04.2019 - 10.2020
- Conducted regular patrols ensuring safety and security on premises.
- Filed detailed reports electronically, enhancing incident tracking.
- Monitored surveillance systems to preempt potential threats.
- Coordinated with law enforcement during security breaches.
- Managed inventory of cards and equipment, maintaining accuracy.
SECURITY OFFICER
SOS Security
09.2013 - 04.2019
- Conducted patrols, monitored cameras, ensured site security.
- Filed detailed reports, enhanced incident tracking.
- Coordinated with police, resolved security breaches.
- Managed truck logs, ensured accurate delivery records.
Education
High School Diploma -
Skills
- Customer Service, Patrol, Report Filing, Surveillance, Communication, Conflict Resolution (Experienced)
- Detail-oriented
- Superior customer service
- Complex Problem-solving
- Patrol operations
- Conflict resolution techniques
- Conflict de-escalation
- Report writing
- Incident reporting
- Security guard license
- General security
- Relationship building and management
Timeline
Security Officer
Armed Guard Private Protection
06.2025 - 02.2026
GUEST SERVICE REPRESENTATIVE
AMPM/ARCO
04.2023 - 06.2024
TEAM MEMBER
Taco Bell
01.2022 - 03.2022
MOBILE PATROL OFFICER
Featherfalls Casino
10.2021 - 01.2022
MOBILE PATROL OFFICER
Securitas Security
12.2020 - 08.2021
SECURITY OFFICER
Parkwest Casino Lodi
04.2019 - 10.2020
SECURITY OFFICER
SOS Security
09.2013 - 04.2019