Summary
Overview
Work History
Education
Skills
Timeline
Generic

DONALD HARDY

Hayward

Summary

Proven security professional with extensive experience at Intercon Security, adept in emergency management and conflict resolution. Demonstrates superior customer service and CCTV surveillance skills, significantly enhancing safety protocols. Known for a strong work ethic and the ability to maintain high levels of integrity under pressure. Achieved a notable reduction in incident response times through effective teamwork and strategic planning.

Overview

5
5
years of professional experience

Work History

Security Officer

Intercon Security
01.2025 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

SECURITY OFFICER

Allied Universal Security Services
06.2021 - 02.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

SPD Technician

Alta Bates Medical Center
09.2023 - 11.2023
  • Demonstrated commitment to professional growth by seeking out opportunities for skill development or certifications within the field.
  • Provided exceptional customer service when interacting with clinical staff members or addressing their concerns about instrumentation needs.
  • Collaborated with operating room staff to ensure optimal communication regarding special instrument requests or concerns.
  • Assisted in maintaining regulatory compliance by conducting regular audits on sterilization processes and documentation.
  • Conducted routine testing of autoclave machines, ensuring optimal performance and sterility assurance for surgical instruments.
  • Increased patient satisfaction levels through consistent adherence to quality standards in sterile processing procedures.
  • Reduced instrument damage rates by implementing careful inspection and maintenance protocols.
  • Promoted a culture of continuous improvement within the department through participation in process analysis initiatives.
  • Improved workflow efficiency by ensuring proper sterilization and handling of surgical instruments.
  • Played an integral role in departmental accreditation efforts by ensuring adherence to guidelines set forth by applicable regulatory bodies.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information about ongoing cases or issues with incoming colleagues.
  • Enhanced team collaboration by providing training support for new SPD technicians on best practices.
  • Expedited instrument turnaround times through effective utilization of decontamination equipment and processes.
  • Contributed to cost savings measures by managing inventory levels and minimizing waste in the department.
  • Consistently met established deadlines for instrument processing, contributing to the overall efficiency and effectiveness of surgical services.
  • Ensured accurate record-keeping related to sterilization cycles, load contents, temperature charts, and other essential data points for auditing purposes.
  • Streamlined case cart preparation process, resulting in improved organization and accessibility of necessary tools during surgery.
  • Kept up-to-date with industry advancements through attendance at relevant conferences, workshops, or continuing education courses as appropriate.
  • Maintained a clean and safe work environment, adhering to strict infection control policies for patient safety.
  • Supported successful surgeries through accurate assembly and timely delivery of required instrument sets.
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Verified and maintained proper documents and records for sterilization.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Recorded biologicals and test results.
  • Inspected sterile package integrity prior to distribution.
  • Identified parameters and sterilization method required for each item to be sterilized.
  • Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Operated and maintained medical equipment used to diagnose and treat patients.

Mental Health Technician

Fremont Hospital UHS Behavior Health
01.2020 - 10.2022
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
  • Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
  • Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
  • Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
  • Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Utilized de-escalation techniques effectively, reducing instances of patient agitation.
  • Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
  • Fostered positive relationships with patients, building trust and facilitating therapeutic interactions.
  • Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
  • Assisted in developing individualized care plans to meet specific needs of patients.
  • Managed crisis situations effectively, ensuring safety of all involved.
  • Enhanced therapeutic environment by maintaining clean and organized patient area.
  • Supported patients in daily activities, promoting independence and skill-building.
  • Conducted therapeutic group sessions, fostering supportive community environment.
  • Adapted quickly to changing patient needs, providing flexible and responsive care.
  • Provided emotional support to patients, helping them cope with mental health challenges.
  • Enhanced patient well-being by providing compassionate care and monitoring mental health status.
  • Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
  • Improved patient engagement with therapeutic activities, tailoring approaches to individual interests.
  • Documented patient progress comprehensively, enabling tailored treatment adjustments.
  • Advocated for patient needs within healthcare system, ensuring access to necessary resources.
  • Guided patients in development of coping strategies, improving their ability to manage symptoms.
  • Facilitated communication between patients and healthcare professionals to improve care coordination.
  • Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
  • Educated families on mental health conditions, empowering them with knowledge to support their loved ones.
  • Improved patient safety with continuous observation and timely intervention.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Charted on each patient daily.
  • Maintained patient records, documenting changes in patient condition.
  • Provided therapeutic activities to assist with patient development.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Treated clients and families with respect and dignity.
  • Organized recreational activities to assist in patient recovery.
  • Assisted in development of therapeutic activities for patients.
  • Counseled and mentored clients on substance use and life choices.
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.

Certified Nursing Assistant

East Bay Post -Acute
03.2021 - 12.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
  • Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Education

Certification - SPD TECHNICIAN

Med Tek College
Hayward, CA
11.2023

CNA - Certified Nursing Assistant

VIP NURSING
San Leandro, CA
03.2020

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • Superior customer service
  • CCTV monitoring
  • Detail-oriented
  • CCTV surveillance
  • Physical fitness
  • Surveillance
  • Emergency response
  • Access control
  • Patrol operations
  • Complex Problem-solving
  • Relationship building and management
  • Security screenings
  • Conflict de-escalation
  • Conflict resolution techniques
  • FLUENT IN LANGUAGE
  • Visitor tracking
  • Threat assessment
  • Access control management
  • Electronic surveillance
  • Threat management
  • Security equipment operation
  • Crime prevention
  • Metal detector operation
  • Crisis management
  • Emergency management
  • Theft prevention training
  • Investigation documentation
  • Personnel screening
  • Crime prevention methods
  • Report generation
  • Arrest procedures
  • Crisis intervention training
  • Active shooter training
  • Workplace violence prevention
  • Emergency evacuation procedures
  • Hazardous materials response
  • Defensive tactics training
  • Asset protection
  • First aid and CPR certified
  • Fire safety training
  • Investigative tools
  • Building lockdown coordination
  • Screening wands
  • Bomb threat procedures
  • Access badge distribution
  • Interior and exterior patrol
  • Entrance control
  • Premises patrol
  • High level of integrity
  • Work ethic
  • Workplace safety
  • Patrolling
  • Verbal and written communication
  • Punctuality
  • Reliability
  • Security protocols
  • First aid certified
  • Reporting skills
  • Emergency awareness
  • De-escalation techniques
  • English fluency

Timeline

Security Officer

Intercon Security
01.2025 - Current

SPD Technician

Alta Bates Medical Center
09.2023 - 11.2023

SECURITY OFFICER

Allied Universal Security Services
06.2021 - 02.2024

Certified Nursing Assistant

East Bay Post -Acute
03.2021 - 12.2021

Mental Health Technician

Fremont Hospital UHS Behavior Health
01.2020 - 10.2022

Certification - SPD TECHNICIAN

Med Tek College

CNA - Certified Nursing Assistant

VIP NURSING

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DONALD HARDY