Donald Bouchard
NANAIMO,BC
Summary
Dynamic professional with experience in day-to-day store operations and customer engagement. Skilled in mentoring staff and implementing inventory management strategies that improve accuracy and reduce discrepancies, driving overall store performance.
Great in one-on-one interactions with customers.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Bosleys by PetValu
Nanaimo, BC
05.2017 - 06.2026
- Supervised daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented inventory management procedures, reducing stock discrepancies and improving accuracy.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Customer focus , helping with any inquiries into pet health alternatives or foods as needed
- Help drive fund raiser promotions for local charities, IE: Pet Appreciation month and Thanks 4 giving
Department Supervisor
Canadian Tire
Nanaimo, B.C
02.2015 - 04.2017
- Trained and mentored staff to enhance team performance and productivity.
- Conducted price accuracy twice a week to all aisles to ensure proper pricing
- Conducted performance evaluations, providing feedback to my department staff
2nd Assistant Manager
McDonald's
Nanaimo, B.C
09.2000 - 02.2017
- Trained and mentored staff to enhance performance and customer satisfaction.
- Supervised daily operations to ensure compliance with quality and service standards.
- Coordinated scheduling to maintain adequate staffing during peak hours.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
Education
High School Diploma -
Nanaimo District Secondary School
Nanaimo, B.C06.1996
Skills
- Store operations
- Inventory control
- Customer service
- Customer satisfaction
- Customer engagement
- Service leadership
- Store layout management
- Flexible schedule
Accomplishments
Help drive the Nicol st McDonald's for store of the year
.
While at Canadian tire in 18 months I fell 10 comments shy of reaching Platinum Status on the Canadian Tire We Care program with takes 200 positive reviews to hit as well through the program I won a trip to the Canadian Tire trade show in toronto as the only western rep from manitoba west
While at Bosleys in the 8 years I was there I helped drive The Pet Appreciation Month fund raiser reach appoxmently $29,000 in money raised for local charities as well helped my store win store of the month when my manager was off for the month
Certification
I have first aid CPR/A1 type c set to expire may 2028
Refrences
Lisa Hand
Store Manager
Bosleys University Village
250-754-5465
Ashley Yzerman
District Manager Bosleys
1-607-838-4609
Timeline
Assistant Store Manager
Bosleys by PetValu
05.2017 - 06.2026
Department Supervisor
Canadian Tire
02.2015 - 04.2017
2nd Assistant Manager
McDonald's
09.2000 - 02.2017
High School Diploma -
Nanaimo District Secondary School