Donaji Casas
Anaheim
Summary
Proven server with a track record of delivering exceptional customer service and guest engagement at El ToritoGrill. Excelled in high-volume dining environments, leveraging strong multitasking skills and a professional appearance to enhance guest experiences. Skilled in suggestive selling and efficient table bussing, consistently prioritizing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
El Torito Grill
12.2022 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Snooze AM Eatery
01.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Dennys Restaurant
09.2021 - 12.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Psychology -
Mount San Jacinto College
Menifee, CASkills
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Upselling techniques
- Positive guest interactions
Certification
Food Handlers Card &
CA Responsible Beverage Service
Languages
Spanish
Native or Bilingual
Timeline
Server
Snooze AM Eatery
01.2023 - 08.2023
Server
El Torito Grill
12.2022 - Current
Server
Dennys Restaurant
09.2021 - 12.2022
Psychology -
Mount San Jacinto College
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